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Mike Counsil Plumbing and Rooter
- Plumbing
- San Jose, CA
About this business
Location details
1915 O'Toole Way, San Jose, CA, 95131, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
STAY AWAY FROM MIKE COUNSIL PLUMBING!! Last week, called them (from Thumbtack) to move a water supply line to a toilet in a bathroom we don't often use. They did so. Three days later, I discovered a leak. It's been leaking all over my new hardwood floor---for 3 days! In addition, their contract/bid to replace just the drains under the house was so high that my family members--who own a local residential construction business--said it was insane, and to cancel the work immediately. Now waiting for their response to ... read more
Mike was called out to our house for a leaking pipe, ended up convincing my family member that the entire bathroom needed to be gutted and replaced. What should have been a fairly quick fix ended up costing tens of thousands of dollars, and the job was never complete. Additionally, the new sink backs up spewing water all over the floor and the new toilet runs. Avoid MC Plumbing at all costs- it's certainly cheaper than choosing them. I know the owner will be in here shortly, accusing me of lying or not seeing the value of t... read more
Business response:
Gabe, Please contact us so we can address the issues with your sink and toilet that you mentioned. Our workmanship is guaranteed and want to do whatever is necessary to correct this for you and your family. We take your feedback serious and are disheartened you feel this way. Can you please provide us with more information through a private message on Yelp or email me at sean@mcplumbing.com so we can promptly offer a resolution. Sincerely, Sean Counsil Service manager
needed two faucets replaced in our bathroom. We had the faucets already. We asked for a quote and when they came out we were looking at a quote for $1500.00. I looked at the two men like they had 15 heads! ARE YOU KIDDING ME? Also wanted to charge us $250.00 X 2 for some part they said needed to be replaced under the sink. We kinds declined their offer and my son in law graciously replaced our faucets. Oh by the way.....the $250.00 X 2 parts that were needed for each sink......found them at Ace Hardware for $10.00 buc... read more
Business response:
Hello Leslie, All of us at MCP are sorry we weren't a good fit for you and our prices was more than you expected. We're happy your son in law was able to be so gracious and accommodate you. Sincerely, Sean Counsil Service manager
WARNING DO NOT HIRE THESE CROOKS!!!! They charge exorbitant prices and take advantage of trusting people. We've compared notes with others who have used them and the stories are consistent horror stories.
Business response:
Angelina, Your description of our company is completely false. Mike Counsil Plumbing is fair, honest and a family owned and operated business. Are we the cheapest company? Definitely not. We are priced to offer a high level of service and value. It's unrealistic to expect premium service for budget pricing. Because our prices don't align with your values or budget, that some how makes us crooks? You are not obligated to use us and we encourage our prospective clients to get other estimates and opinions. Very inconsider... read more
These guys are an absolute joke. Not only did try they rip me off, but they literally tried charged me 5x more than the the other 3 quotes I got. The average quote was about $3,000 to get a leaking pipe replaced, Mike Counsil quoted me over $14,000!!!! Turns out it was an easy fix that ended up costing me about $400 when all was done. Thank god I got different quotes, Mike Counsil is taking advantage of people who don't know better. Do not go to these guys unless you want to throw away your hard earned money. This was a wh... read more
Business response:
Daniel, We are sorry this is how you perceive our company. This is valuable feedback that will help us improve our communications and client relations. Our company's core value of providing premium service sadly missed the mark and ended in disappointment for us both. The price differences you have mentioned are comparing completely different jobs. These are likely replacement jobs (long term solutions.) vs. repair jobs. In most cases, a replacement option is in the best interest of the client as it's inevitable that an o... read more
Besmir is very very good -- not only good at his own job but also willing to cover beyond his responsibility. The handling of scheduling though is insanely poor. I got stood up without being noticed, twice, before I actually got someone at my door. if you want your service at 3pm, tell them you want 11am. Only then will everything be on time.
Business response:
Hi Ijdio, Thank you for taking the time to share your experience with Besmir and Mike Counsil Plumbing and Rooter. We appreciate all comments and take feedback very seriously. All comments help us to improve our service. Sincerely, Sean Counsil Service Manager
Ridiculously high priced. I used to love their commercials on the radio so decided to give them a try. What a disappointment. I sent feedback to their management but I guess they were too busy to respond. Beware and shop around before using these guys.
Business response:
Hello Santacruz S, We are sorry to hear you didn't see the value in what we were offering. We would like to hear more details about your experience with our team so we can improve our service. Can you please email me at sean@mcplumbing.com or private message me here on Yelp to discuss further. Kind regards, Sean Counsil Service manager
Pricey, $4500, keep shopping before committing. i got the laundry room pipes replaced due to leaks. it's quick, clean job, but need to finish the rotted walls behind the new pipes which was not planned out. May need to hire a good handyman.
Business response:
Hi Nel, Thank you for sharing your experience and comments with us. We appreciate all feedback and use all information to improve our service. We appreciate you taking the time to write this review. Sincerely, Sean Counsil Service Manage
Original complaint called into Mike Councils office by my elderly mother was for a slow draining sink. A technician came out inspected the sink and then went under the house. After inspecting under the house the tech told my mom that there was a crack in the sanitation line and the whole sanitary network (sinks and showers) had to be replaced due to one cracked fitting. My mom was told $30,000 and unfortunately without any consultation from her family or quotes from other companies she agreed. My brother called to ask for... read more
Business response:
Hi Alicia, This is definitely not the experience you should have had and is not typical of the kind of work that we expect and is performed by our technicians. We stand behind our 100% Satisfaction guarantee and would like to look into this further and help resolve this issue. If you would please contact me through private message here on Yelp or preferably my email , sean@mcplumbing.com, and please provide me your full name and address so we can discuss and come to a resolution. I look forward to hearing from you and havin... read more
Frequently asked questions about Mike Counsil Plumbing and Rooter
How is Mike Counsil Plumbing and Rooter rated?
Mike Counsil Plumbing and Rooter has a 4.6 star rating with 1,836 reviews.
When is Mike Counsil Plumbing and Rooter open?
Mike Counsil Plumbing and Rooter is open now. It will close tomorrow at 12:00 a.m.