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Milton Ruben Toyota
- Car Dealers
- Augusta, GA
About this business
Location details
3510 Washington Rd, Augusta, GA, 30907, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
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Of course buying a car generally comes with excellent customer services, however, the real customer service starts AFTER the purchase. The service department is literally the worst. And forget about having your car serviced here. If you want to make an appointment and still have to wait on a routine service for OVER TWO HOURS... then you’ll probably enjoy your experience here. If waiting for over two hours with no information on how much longer the wait will be isn’t your thing... then like me, this place isn’t for you. #Zer... read more
Business response:
Ashley, we are sorry to see this review of our service department. We want you to know that we take complaints like this very seriously and we have forwarded this to our management team so that the feedback can be used to better our team. We do hope that you will be able to give us another chance to show you that we can do better in the future. We thank you for your feedback and your patience and we hope that you have a great week!
As usual this has been the most piss poor service experience imaginable. 3 hours I believe that’s a personal best for you guys. Honestly I’m not sure how y’all are this slow. Estimated 1.5 hours which is still stupid for a simple service. I watched my car sit completed for 30 minutes just to find out the air filters didn’t even get done.
Business response:
Jeremy, we are so sorry to hear that you are unhappy with your service today. We completely agree that 3 hours is way too long. We hope you understand that there was a miscommunication on our end and we take full responsibility for that, and we can not apologize enough. We hope that you can accept our apology and give us another chance in the future to show you that we can do better. If not, we understand but we do hope you let us know if there is ever anything we can do for you in the future. Thank you for your feedback and... read more
I purchased a Truck 3 weeks ago. At the time I purchased it the guy forgot to take my down payment and forgot to take my check stubs and within the next two days he was calling me multiple times a day trying to get that stuff. I had no problem giving it to him once I got off work. That was the first issue. But it all went down hill from there. I had my truck 6 days before it started making a weird noise and I had to take it to the shop. They have had my truck ever since. 2 weeks has past and no one will call me back to tell ... read more
Service personnel is rude and nonchalant. My husband took my Jeep to have the brakes done and he had a Mopar coupon. The lady in the service department told us they don’t have to honor the coupon and her attitude was very nonchalant. Husband called and spoke with manager that stated that she gave wrong information but was not very apologetic about us having to miss the appointment. We decided to go to Thomson to have our vehicle serviced where they not only honor the coupons but they are very nice and professional.
Business response:
Sharhonda, we are very upset to see this review and we are eager to look into your time at our dealership. Could you please send us a message providing your phone number so that we can look into your account with us? Thank you for your time and your feedback!
Dont go here to service your vehicle unless you have all day ...even with a set appointment I have on multiple occasions waited 3 to 4 hours for a simple oil change ...go across the river instead or go to jiffy lube ..they have waisted my time for the last time!!
Business response:
Tiffany, we are very sorry about the miscommunication that occurred during your visit. When you told your Service Adviser that you were leaving and would not be waiting here at the dealership they did not put you in as waiting. We understand that you have spoken with our Service Manager, Colby, and we hope that if you wish to further discuss your experience that you will reach out to him directly.Thank you for your feedback and we hope you have a great day!
RecommendedDavid McGahee is the person to see when you need a new Toyota! He just sold me my second Highlander! David knows everything there is to know & goes over every detail with you. When you leave Milton Ruben everything is set up so you don't have to do a thing. I went in to have my car serviced & came home with a new Highlander! Couldn't resist the deal. David is the best! Thank you. Say hello to Paul, super nice guy. He always remembers me. Connie was very helpful also. In fact, everyone at Milton Ruben is really nice... read more
Business response:
Linda, congratulations on your second Highlander! What a great testament to the vehicle that you chose to buy a second one. We love hearing that you had a great buying experience and that you are loving your new vehicle!
I bought a car 2 years ago from there!!! Drove it off the lot with less then 5000 miles on the vehicle!!! Came with 2 keyless entries NEITHER one worked and they refused to replace even just one!!! Two weeks after driving it off the lot had to return due to car issues nothing found ... a month later nothing found ... left me stranded with kids because the battery in the car died told me that was the issue the whole time ... 4 months later back in there nothing found ... 6 months later warranty up and guess what mysteriously ... read more
Business response:
Leigha, we would love to speak with you more about your issue that you have been having with the vehicle that you purchased from us here. We hate to know that you have had any problems. Our General Manager, Thorsten, has asked that you please reach out to him on his direct line at 706-836-4703. Thank you for your time and have a great day!
Recommendedextremely happy with my XSE Camry. I highly recommend Abraham Call 706-955-0097.
Business response:
Thank you so much, Abraham!