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MINI
- Automotive
- Austin, TX
About this business
Location details
7113 McNeil Drive, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I would suggest thinking hard about getting a Mini. And from working with the Austin location. My new 2015 4 door hardtop transmission failed, almost killed me (car rolled me over), a BMW engineer (of course) said nothing was wrong, to which I still have NO documentation of that inspection and now it's been at collision place since September (THREE MONTHS) to which I paid $8000 and still it sits there with no part. I was leased a vehicle that can't be repaired? Do I have any legal recourse option? I've been given no replacem... read more
Had an appointment wasn't told I would be leaving my car and did not have a rental lined up. Wasn't offered a loaner either. My appointment was at ten no rental available until 2 that day. Multiple items found wrong with car but I had warranty after I had rented car for 3 days they gave me a loaner. I asked for an appraisal so I could sell my car. Go to pick up my car and all keys on my key ring are missing. He insinuated I took them off. No appraisal was done. Very bad customer service.
Business response:
Dawn, We are very sorry to hear about your experience. Please know that your feedback is important to us and our General Manager, Jim Crawley, would appreciate the opportunity to learn more about your experience. Would you mind private messaging us with your preferred contact information? We hope to hear from you soon, and look forward to resolving your concerns. Thank you, MINI of Austin
Mini of Austin can't recognize a dead cell in a 16 month old battery as a defect. Hiding behind the fact that something caused the voltage to get too low 300 miles ago. That scares me more than mid-diagnosis of a battery problem. Does the car have some parasitic voltage problem that is manifesting itself after 16 months of usage- I would expect better engineering and electronics. The OEM battery is manufactured by Exide.
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 1,112 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.