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MINI
- Automotive
- Austin, TX
About this business
Location details
7113 McNeil Drive, Austin, TX, 78729, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
*updated...still the worst service* I may be biased because I bought my Mini from Sewell in Dallas and always had amazing experiences with them...that being said, I will NEVER take my car back here. My car broke down on a Sunday and was towed to the dealership. I was impressed when they called me back first thing Monday morning, but that is where the good feelings ended. It took them until the end of the day on Wednesday to even give me an estimate for the work that needed ...Continue Reading
Be honest, a lot to ask from a dealership, but try! First you said you don’t give a loaner for regular service, but since I needed one to go to an appoint for a couple hours then return, I asked for exception. I got approval and service guy acted like I tried to rip HIM off stating I told you before no loaners! Then he set extremely high prices for air filters. Then asked me to leave car. The gall! Then I read in their sales site that they may sell you a car with safety recalls not fixed! ETF! See warning on pre owned cars p... read more
Business response:
Arne, I am very sorry to hear about your disappointment with any customer service that was not to your standards. I would like the opportunity to speak with you about your experience. Would you mind private messaging me with your preferred contact information? If you prefer, you can send an email to me at james.godfrey@penskeautomotive.com. Thank you! Sincerely, Jim Godfrey General Manager MINI of Austin
You could improve your incompetence, by refunding my daughters' $1200 that you charged her, and making her cooper worse, after keeping it for 2 weeks. Finally changed alternator but didnt really think they could figure out what was wrong Elijah screwed the engine mount in way too far forward and when they drove back home to Corpus it rubbed and damaged more stuff to be fixed!!! She is out more money and child needs car I have pics. When i work out how to post them. everyone will see them. Give her money back!!
On a scale of 1-10, you rate a -50!!!! I schedule an appointment to update my Nav (getting ready for MTTS). Show when scheduled. Deal with Roy (hands down the BEST). Wait for my car.......................after 3+ hours(was expecting that), I get my car back. Not only does the NAV not work, but I've lost SAT radio. Spent an hour on the phone with Sirius trying to work it out but it isn't at their end. Was told I can bring it in on Monday and get a loaner while its being fixed. Just how bad did you fuck it up???? Why can't it ... read more
Business response:
Albert, Is there anything in particular that made you feel as though poor service was delivered? Please feel free to reach out to me at tgurnett@penskeautomotive.com. I would love to try and improve our process and your feedback can help us to do that. Sincerely, Tracy Gurnett General Manager MINI of Austin
We have a 2010 Mini Cooper S with 59k miles on the motor and we have only had it for 2 years, only 20k of those miles were put on the car by us. I thought it was a belt but there is no belt so I got it towed over to the mini of Austin dealership. Turns out it had an oil leak causing the timing chain to break. We have had the oil changed twice by mini and once on my own, not once were we told that it was leaking oil. No light ever came on letting us know that the engine was low on oil. With it being low on oil we were told we... read more
I bought my first mini, a 2016 4 door hardtop from Mini of San Antonio... I came to Austin for a conference and wanted to see if the Austin location would be just as good as the San Antonio location. NOPE! I didn't feel welcomed like I do back in S.A. I asked if they did car washes, but the person I spoke with said they only do details or cleans when someone comes in for a service. I was in shock seeing as I get my car washed every week with no problems back in S.A. When I asked about courtesy checks or oil changes, the same... read more
Business response:
Dorien, We are very sorry to hear about your experience. Please know that your feedback is important to us and our General Manager, Tracy Gurnett, would appreciate the opportunity to learn more about your experience. Would you mind private messaging us with your preferred contact information? We hope to hear from you soon, and look forward to resolving your concerns. Thank you, MINI of Austin
Went in yesterday because my battery voltage warning light came on. Had to wait almost 4 hours to get a battery. Feel totally ripped off due to the ridiculous high price! Live and learn...this will be my last mini!
Business response:
Ruth, We are very sorry to hear about your experience. Please know that your feedback is important to us and our General Manager, Tracy Gurnett, would appreciate the opportunity to learn more about your experience. Would you mind private messaging us with your preferred contact information? We hope to hear from you soon, and look forward to resolving your concerns. Thank you, MINI of Austin
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.5 star rating with 1,112 reviews.
When is MINI open?
MINI is open now. It will close at 7:00 p.m.