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MINI
- Automotive
- Glencoe, IL
About this business
Location details
2100 Frontage Road, Glencoe, IL, 60022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"lied to" I spoke with Alex about a used car and asked him specifically if the car had been smoked in since I have allergies and would not be able to have a car with smoke smell. He said he went out and checked on it himself and there was absolutely no odor whatsoever. So I drove 4 hours to the dealership with my wife and kids to the dealership. As soon as we opened the door the strong smoke smell was easily apparent. He tried to talk his way out of it and said that he couldn't smell it, but there is no other way to put it t... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"My review of fields is a mixed bag.. The dealership is..." My review of fields is a mixed bag.. The dealership is very nice and has excellent amenities however I found the sales staff lacking which pushed me to purchase my Infiniti G37x at another dealer. I visited the dealer to test drive a vehicle, I was very honest with the salesman that I wouldn't be purchasing that day because I was travelling the next day out of country for my job. I thought the test drive when great and when I got home "I" emailed the salesman thanki... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"I purchased a used 2012 Infiniti M35h from Fields..." I purchased a used 2012 Infiniti M35h from Fields Infiniti in Feb of 2013. CarFax alerted me to a recall situation. As part of the negotiations I requested all recalls be taken care of prior to delivery of the vehicle. I was assured by the salesman they were all taken care of. I picked up the car and drove 800 miles back to my home. I immediately began experiencing electrical issues, requiring jumps to get started. My wife refused to drive it. When I took the car to my l... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"This is a follow up review from my original 2010 review. ..." This is a follow up review from my original 2010 review. I want to start off by saying how much I love, or used to love my Infiniti. At one point I was so convinced that I will never ever drive anything else but Infini. I love your service department. You guys are excellent. And that coming from a person who used to work in a service department at Loeber Mercedes However, I was really heartbroken to learn that my 2006 G that I purchased from you back in 2007 righ... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"We spent 15 minutes on the floor and no sales person came..." We spent 15 minutes on the floor and no sales person came to us. Two of them kept on sitting in office and chatted to glory. My wife walked out. I decided to give them some feedback. Their response.....' we are busy attending customer'. I asked ' where is the customer?'. Their response....' what can we do for you'. Hands down WORST luxury car dealership ever seen. I happily clutched my chequebook in the pocket and walked out. Can't even imagine how would they tre... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"Worst than going to the dentist. Rudeness and games..." Worst than going to the dentist. Rudeness and games abound. Will sit you in front of main manager's office while the floor salesman works you from the other side. The two will then play "good cop- bad cop" with you. Totally will ignore a valid offer that does not generate insane inflated profitable margins for them. This dealership is located in an affluent area where they can demand prices above fair market value. They absolutely will not deal below these prices. Save... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"I bought my car and it was missing second key and cargo..." I bought my car and it was missing second key and cargo net.Sales person promissed me to take care of it. Newer called me back.I went to dealer and talk to him and he was bla bla ill call you.Its been 2 month since,nothing happend.I had to get it myself. Dont deal with this guy...
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"We purchased our new QX 56 from Fields Infinit. We had..." We purchased our new QX 56 from Fields Infinit. We had excellent experience with our sales man - Bill - and the showroom manager - Steven -. However, Mr. Adrian Bastea was extremely rude and unprofessional when we were signing the paperwork. He was verbally abusive and even said " You should not have bought the car from here ". We were deeply insulted. We are reporting this all the way up to the owner of the dealership and to Infiniti USA. We do not want other custo... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"Stay away from this dealer. I ordered a new G and when..." Stay away from this dealer. I ordered a new G and when the car finally came in they wanted another $1,200 for it and would not honor the deal that they made in writing. After speaking with the sales manager and GM I left in disgust. I was thinking of suing them over this, instead I filed a complaint and then I purchased my G from another infinity dealer. Life is too short to deal with this kind of BS.
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,414 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.