This profile has been claimed by the business owner or representative.
MINI
- Automotive
- Glencoe, IL
About this business
Location details
2100 Frontage Road, Glencoe, IL, 60022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"I cannot begin to tell you how posiive my experience was..." I cannot begin to tell you how posiive my experience was at Fields Infiniti in Glencoe. After many years of loyalty to Volvo, I was referred to Sam Janda for the purchase of a new Infiniti. Sam was friendly, forthright, and made me a hassle free great deal on a 2006 Infiniti G35. We made our deal and were done in less than an hour. I was really pleased to learn how customer service oriented this dealership is. From providing loaner cars while your vehicle is servi... read more
Business response:
Thank you for both your business and your feedback in the past. We look forward to serving you moving forward and showing you our continued dedication to our customers. If there is anything we may do to better serve your automotive needs, please let me know. Sincerely, Jim Iverson, GM.
"I have leased three vehicles from Mini of Glencoe (2 when..." I have leased three vehicles from Mini of Glencoe (2 when they were located in Chicago, one in the new location) and it will be the last. Our salesman, Evan Arena, was wonderful. So helpful. Chris, the sales manager, was also great. Kevin in the service department is the best customer service people I've dealt with, but my recent interaction with the service department manager was so unpleasant that I will be leasing my Minis elsewhere. Upon turning in my leased ... read more
Business response:
Dear John, Thank you for sharing your feedback. We are sorry to hear that your experience with the Fields team was not an exceptional one. Our goal is to always provide the best possible experience for our customers. We value your feedback. Please feel free to reach out to me at (847)998-5200 when you have a chance. Christi Brinckerhoff General Manager MINI of Glencoe
"So far, poor customer service" I called to make a service appoint for my Mini at Knauz Mini and was told the dealership was sold to Fields Mini of Glencoe. I was transferred by the Knauz service rep, then hung up on. I called Fields Mini of Glencoe again, was transferred to the service department, remained on hold for 18 minutes and then decided to hang up. From the start this is very poor customer service! I am also not happy that I have to now drive an extra 15 miles to get to the new dealership. I have several issues goi... read more
"Stay away! " June 8th, 2016: This is an edit /addition related to my most recent attempt to resolve issue with this particular dealership: Because of Field Infiniti's response to my review and my belief in second chances, I re-engaged the GM to revisit and resolve the issues around my dashboard with hideous bumps all over. I put in concerted effort by calling and meeting with the GM onsite who expressed shock and surprise on how visibly horrific my dashboard looks from the defect in the material. After the initial verbal co... read more
Business response:
.
"New Infiniti owner - first time service appt" I purchased a certified owned vehicle from another infinity dealership in another state. I drove the car back to my home where I brought it in for service at Fields infinity. I am a new Infiniti car owner and this is the first experience I have had servicing an Infiniti car at this dealership.
Business response:
Thank you for proving us with an excellent grade! We look forward to dependably delivering and incredible experience on your future visits. Fond regards, Tony Marino, the new General Manager.
"DO NOT trust them" DO NOT trust this dealership, either its sales agents or the business office manager Chris Dibenardo, you will be ripped off and no one in this dealership cares about you as soon as you purchase the car, they do have super shady practices and I would definitely consider this place as a class action material. If you still decide to go there for a car purchase, be aware or take a note of the following: 1- If you were promised to get your title, registration, or license plate in the mail, expect to wait for ... read more
Business response:
.
"Sleazy" My experience the last two times at this dealership is that there is an attempt to sell me unnecessary services to increase my bill. For example, a power steering fluid flush was recommended, without any reason, and then I was lied to when I asked if this was part of manufacturer recommended service.
Business response:
Hi- Thank you for sharing your experience. We are sorry that we did not state clearly the purpose of the steering fluid flush, however, we will keep in mind to explain every service thoroughly in the future. We can assure you that our staff carries their work with integrity and only advise the best for maintenance of your vehicle. Please contact me, Dave, service manager, at (847)242-3229 or by e-mail david.ritter@fieldsauto.com if you would like to continue the discussion offline. Thank you and I look forward to hearing fro... read more
"Unethical, dishonest, lack of integrity, fradulent" I settled a deal for a car sale through Jon Boroom for a $44,000 car. The business agreed on the sale price (exactly the asking price) including certification. Through communication and quotes I was confirmed about the sale, asked to provide a credit card to put a hold on the car with $2000. The credit card information was provided promptly also. The next day I was again confirmed about the transaction, congratulated on my purchase and asked to wire the money to the dealer... read more
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
"Not interested in selling cars. " Do your research before going to this dealership. Most used cars on the lot are priced thousands over true market value and they do not negotiate on vehicle price. They will not sell to an informed consumer. Beware! They are located in a very affluent neighborhood and are apparently used to people coming in and just writing checks for whatever they are asking. Do your research is all I'm saying.
Business response:
Thank you for your feedback in the past. In the time since your review, Fields Infiniti has changed our Management, staff and policies to reflect that we are dedicated to providing only the highest level of customer service. I invite you to visit us again and experience the new Fields difference. You may also contact me, Jim Iverson, the new General Manager at (847) 998-5200, or via email at jim.iverson@fieldsauto.com if you have any questions. Thank you and I look forward to the opportunity to serve your automotive needs. S... read more
Frequently asked questions about MINI
How is MINI rated?
MINI has a 4.8 star rating with 1,414 reviews.
When is MINI open?
MINI is closed now. It will open at 9:00 a.m.