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Modani Furniture Houston
- Furniture Stores
- Houston, TX
About this business
Location details
5370 Westheimer Rd, Houston, TX, 77056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
I have purchased over well over $12,000 from Modani over the years. My daughter recently had an acciendent on the couch and I have to replace the cushion. Despite my calm and smiley aproach, I was met with incredible rudeness from the store sales people to customer service. They will not let me replace the cushion nor would they tell me what fabric it is so I could replace it myself. ***** from escalations was particularly difficult, hanging up the phone on me despite voices never being raised, laungage never getting offensi... read more
CAN I GIVE ZERO STARS? Miami store delivered my incomplete patio set order after promising they had all items in stock. I feel like they did a bait and switch... my sales person did not get back to me... after a few days they said i can complete my order by driving to another store and picking it up myself ( a heavy couch)... LOL What a complete JOKE. Buying furniture should be fun. BUYER BEWARE... very stressful dealing with this company. There is NO customer service.... ZERO!
The company are all liars and crooks. I placed order on 6/24 and its been 2 months and they all lied with about 20 phone calls they would refund or furnace the broken upon delivery and yet holding on to my ****. I will write negative reviews all over until they give my money back. The corporatd hq customer service team is not doing their job forcing me to pay 45% restock fee of damaged items.
worst customer service experience. They attempted to deliver my item outside the scheduled time window. since then, I attempted to reach out to them to reschedule the delivery several times but nothing happened. I kept receiving promises from them about calling me back to resolve the issue and it has been 10 days now and I received nothing. I asked them to refund me the money and they did not respond.
Lies ontop of lies is what this company serves.I don't mind people being untruthful because they are ill-informed on the subject and are trying to save face, but it goes a long way when you lie about delivery dates.We had purchased and confirmed delivery dates with Modani a Friday before the next week (Wednesday) delivery date. Wednesday comes around, I take the day off, have my condominium reserve and approve the service elevator, and low and behold, nothing. I contact the store again - who gives me the spin like four times... read more
I purchased a Giovani Sofa in August 2022. Though it had a little bit pricy tag the sofa has a very good quality and style that suffice my deal.The delivery was made as scheduled but unfortunately one of three pieces set was badly damaged and had to be replaced. I contacted a customer service rep via text and the rep arranged the delivery for the replacement but told me that it would take two months due to the stock being manufactured in ***********. They offered me to get partial/full refund for the return of stock but I de... read more
I purchased the Bloom sofa and it arrived and it is gorgeous. However, one of the corner pieces was missing a foot. I followed protocol and had a customer service ticket opened almost immediately (definitely within the 1 week period). After speaking with a rep I learned that they would have to replace the whole corner piece instead of just sending a foot to screw in. This was back in January or early Feb. I can't remember There is also a text message chain between me and customer service. For a while we heard nothing, and th... read more
I purchased a bed frame from Modani the Monday before Thanksgiving, It wasn't until i called them 2x that Friday that they gave me a delivery date of December 8 On December 7 I get a call from the warehouse to schedule the delivery for the next day and confirmed a time window. I get a call from the warehouse on the 8th saying they don't have the bed yet to deliver and contact customer service. I contact customer service and requested someone give me a call. Instead I get an email response saying the bed is sold out and on ba... read more
Business response:
We apologize for any inconvenience on the order of Mr. *****. We have always instructed our employees to highlight the timelines and be as transparent as necessary. The bed selected is brand new in the collection so it could have created some confusions. Modani Customer service Manager is contacting the customer, online order is being refunded and additional gesture to compensate for the inconvenience will be discussed with the client. We will endeavor to correct to avoid any further confusion and provide satisfactory so... read more
By far the worst company to buy furniture from, I bought a Tahoe Lounge Chair for $524.30 back in Dec. 18th 2019 - less than 3 months old. I haven't been home to use the chair until 3 weeks ago - putting together and realized "joint base" is broken. I called customer service and spoke with a "..." i was told the company has a 7 days warranty policy - Period. I thought that was a joke and then the manager stated the same thing. After several phone calls and requested to speak with the General Manager then the manager decided ... read more
Frequently asked questions about Modani Furniture Houston
How is Modani Furniture Houston rated?
Modani Furniture Houston has a 4.1 star rating with 782 reviews.
When is Modani Furniture Houston open?
Modani Furniture Houston is closed now. It will open at 10:00 a.m.