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Modani Furniture Houston
- Furniture Stores
- Houston, TX
About this business
Location details
5370 Westheimer Rd, Houston, TX, 77056, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 11:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 7:00 p.m. |
By far the worst company to buy furniture from, I bought a Tahoe Lounge Chair for $524.30 back in Dec. 18th 2019 - less than 3 months old. I haven't been home to use the chair until 3 weeks ago - putting together and realized "joint base" is broken. I called customer service and spoke with a "..." i was told the company has a 7 days warranty policy - Period. I thought that was a joke and then the manager stated the same thing. After several phone calls and requested to speak with the General Manager then the manager decided ... read more
I ordered a large amount of furniture from Modani in West Palm Beach. The couch that was delivered is defective. I have contacted the store numerous times and cannot get anyone from customer service to call me back to resolve the problem. I wish I would have looked on the BBB website before making a major purchase from this store, i absolutely would not have purchased from here. Their customer service is horrible!
The worst company I have ever dealt with. Zero communication with customers. We purchased a bed frame over 40 days ago that was "in the warehouse". No one will answer our calls or respond to our emails regarding a potential delivery date. It has been fun sleeping on the floor for over a month. We Will never buy from Modani again, they are terrible.
Business response:
Thank you for providing us with valuable feedback, ****. We are sorry to hear that our delivery service failed to meet standards. We have sent your information over to our service department for their prompt assistance. We apologize for any inconveniences we have caused and hope that you will give us a chance to make things right.
HORRIBLE customer service. I still don't have a resolution to my furniture that has yet to be delivered.
Business response:
Thank you for providing us with valuable feedback, ******* We are sorry to hear that our service failed to meet standards. We put strict procedures in place to ensure proper delivery, so it is disheartening to read otherwise in your review. We take every review seriously and we will be looking into your order with management. Your information has been sent to our service team and they will be contacting you promptly for assistance. We apologize for any inconveniences that we may have caused and hope that you will give us ano... read more
Terrible customer service. My chaise lounges are rotting after two years and never get any responses from anyone.
Absolutely the worst. Still waiting in the middle of August for a delivery that was guaranteed no later then the middle of June and was purchased at the beginning of May. Offered excuse after excuse, have received wrong items, wrong deliveries and nothing but excuse after excuse. I would absolutely NEVER purchase another thing from them as they have made ZERO good faith gestures to remedy this situation with us.
THE ABSOLUTE WORST CUSTOMER SERVICE AND DELIVERY! I ordered an expensive outdoor furniture set and dining set from Modani in AUGUST 2017 and I AM STILL WAITING FOR IT TO BE DELIVERED TO ME and it's MARCH 2018! I had to call Modani every week for 7 months to check in on my order and every week they told me to call back and gave me the run around. Now I am expecting a delivery and I have been getting conflicting delivery days and times from multiple people at Modani. I will NEVER purchase ANYTHING from Modani and I urge you no... read more
1.0 star rating 4/27/2016 I purchased the black Eames style management chair in July 2011, and the casters are now all cracked. When I contacted Modani, the response was that they couldn't help me as the chair was old. I simply asked how to replace the casters, and this is the response I received. In addition, I re- contacted the company to find out the manufacturer, and they said they can't "disclose" the manufacturer. I am left with a useless chair that has not met its useful life, and spent almost $600 (including delivery... read more
Frequently asked questions about Modani Furniture Houston
How is Modani Furniture Houston rated?
Modani Furniture Houston has a 4.1 star rating with 793 reviews.
When is Modani Furniture Houston open?
Modani Furniture Houston is open now. It will close at 7:00 p.m.