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Morimoto Lighting
- Auto Parts & Supplies
- Atlanta, GA
About this business
Location details
2281 Defoor Hills Rd NW, Atlanta, GA, 30318, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:30 a.m. to 5:00 p.m. | |
| Tue | 9:30 a.m. to 5:00 p.m. | |
| Wed | 9:30 a.m. to 5:00 p.m. | |
| Thu | 9:30 a.m. to 5:00 p.m. | |
| Fri | 9:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great products and even better customer service! Would recommend to all my friends looking to improve their vehicle lighting.
Business response:
Thank you so much for the kind words! We're thrilled you're happy with your lights and our service. We appreciate the support and can't wait to help your friends upgrade their rides too!
Recently I have been looking for a good set of Tail Light LEDs for my 2024 Ford Maverick XLT. I used the Vehicle Fitment Filter tool provided on the website and ordered a set for XB Resistor Free LEDs because they said they got for my make/model. I came to find out after some additional post-order research that the bulb size is completely different for my vehicle and the bulbs won't work. This is completely misleading, especially if you trust the website enough to not check the owners manual. I accept some of the blame, bu... read more
Business response:
We're sorry for the frustration. A fitment tool that returns inaccurate results is a problem we take seriously, and we completely understand why that would shake your trust in us. The cancellation experience you described is equally concerning. Please reach out to us at morimotohid@morimotohid.com and we'd like to make this right rather than leave you eating the costs for our error.
I would like to start off by saying that I've been a huge fan of Morimoto products and I've purchased just about every available item for my vehicle. This most recent purchase has been been very unpleasant. I purchased a set of XB tail lights for my Ford Raptor and once they arrived they were clearly damaged when shipped, no signs of impact what so ever. Granted this item was open stock but they did not mention that it was in unusable condition. I reached out to the Morimoto warranty team on 8/20 bringing attention to the is... read more
Business response:
We truly appreciate your loyalty as a long-time Morimoto customer, and we're sorry this experience fell short. A 3-week wait with no satisfying resolution is not acceptable, and we understand your frustration. Please reach out to us directly if you haven't already at morimotohid@morimotohid.com so we can take another look at your case and find a better solution for you.
Worst purchase I ever made "31.5" 2 banger HXB light bar, barely shines 5 feet in front of my truck, good customer service until you make the purchase, then they disappear. Don't waste your money.
Business response:
We're sorry to hear the light bar hasn't met your expectations and that our team has been hard to reach post-purchase. That's not the experience we want for our customers. Please contact us at morimotohid@morimotohid.com and we'll get this sorted out for you.
I Spent $1,600.00 on some XB LED headlights for my F150. They looked pretty good at first, but are poor, poor quality. I've had to send back 2 headlights from failing LEDs. Now, after 4 years, I'm having an issue with failing lenses (See Photo). I think that they coat the plastic lenses with something that is bubbling on the inside. Now the company won't even return email requests for help. I would never recommend their products to anyone. Horrible quality and bad customer service.
Business response:
We're truly sorry for the experience you've had as this is not the quality or service we stand behind. This coating is resolved with the Gen 2 headlights.
Frequently asked questions about Morimoto Lighting
How is Morimoto Lighting rated?
Morimoto Lighting has a 4.6 star rating with 1,043 reviews.
When is Morimoto Lighting open?
Morimoto Lighting is closed now. It will open tomorrow at 9:30 a.m.