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Mt. Pleasant Veterinary Clinic
- Veterinarians
- Chesapeake, VA
About this business
Location details
209 Mt. Pleasant Road, Chesapeake, VA, 23322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
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We brought our three boys in to be vaxxed/checked before a planned road trip. They are indoor cats, so they do not have a lot of vet visits, which we had informed the office. $700, and we got to deal with ANIMAL CONTROL. The incompetent vet tech decided not to secure Josh for a blood draw. Instead, they thought they could hold an unknown older cat (without his mum) and do the blood draw. Josh bit the vet tech. Cats are going to the cat, especially when scared. Rather than handle it, they decided to call animal control, which... read more
Business response:
Dear Rachel, We truly apologize for the unfortunate incident that occurred during your visit to Mt. Pleasant Veterinary Clinic. Our team strives to provide the best care possible for our patients, and we understand how stressful this situation must have been for you and your cats. We deeply regret that the situation resulted in Josh biting one of our assistants, as she tried her best to restrain him properly but we understand your frustration with the subsequent involvement of animal control. Unfortunately it is the state ... read more
It has now been over a month since my poor boy Berkley was euthanized. We trusted Mt. Pleasant Veterinary Clinic with his health needs for 13 1/2 years but in the end, they were more concerned about getting home early on a Saturday then they were to squeeze him in to their appointment book. Dr. Banta was the doctor on call and he refused to see him twice after three panicked phone calls and much pleading. We were forced to take Berkley to strangers. To make matters worse, when I called the office the following week to spea... read more
PSA , DO NOT GO TO Mt. Pleasant Vet Clinic in Chesapeake! My personal experience..& before any opinions of course if we knew what was really happening we would’ve pulled our other records after our chihuahua but unfortunately we didn’t do it fast enough..😔 To all the animal lovers….please keep your fur babies from Mt. Pleasant Vet Clinic. We have now lost 2 of our dogs due to this place. They will literally let your pet suffer & die before actually helping them . It’s very clear it’s all about money…they failed my grandma... read more
Had a terrible experience that Facebook allowed to be deleted. I feel that that is outrageous and makes me concerned that many other negative reviews may have been deleted to obtain the current 4.7⭐ rating. Here's my original review that was deleted. https://m.facebook.com/story.php?story_fbid=10217652032166119&id=1638630562
Unbelievable, wont take a walk in and NO ONE was waiting!!! Dog needed to be seen, WORST!!!!
Please do not bring your pets here if you value their life. The vets are inexperienced, unprofessional and do not handle animals well. if they diagnose your pet with thyroid issues RUN to another vet for a second opinion. this seems to be their cash cow. they put my cat on thyroid medication when her levels were normal. when she started losing her fur they said they couldn't examine her but did not advise us as to what was wrong with her. they refused to treat her and Dr Banta refused to discuss this with us even thou... read more
Business response:
Hi Ms Haynes, we are sorry to hear you were not satisfied with your pet’s visit. We provide the highest quality of care to our furry friends and are saddened that you felt otherwise. If you would like to discuss this further, please contact the Hospital Manager so we can discuss your concerns further.
We have loved this place until a recent experience with the counter help and unfortunately the office manager. Stopped by 30 minutes before closing to pick up a prescription I was told would be ready the day before and was told that I had to come back Monday for it. Mind you it was only a flea and tick prevention that they have in their office. But she wouldn’t grab it for me because they were “having their floors cleaned”. I work and manage in customer service, if you are open then you are open. Maybe you should mop the flo... read more
Business response:
Nina, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. Unfortunately, as was mentioned that day, our floors were being replaced in areas of the clinic and the medications were already locked and not accessible to staff in anticipation of those workers. But, we have shared your comments internally and will be working hard to ensure your next vi... read more
Frequently asked questions about Mt. Pleasant Veterinary Clinic
How is Mt. Pleasant Veterinary Clinic rated?
Mt. Pleasant Veterinary Clinic has a 4.5 star rating with 433 reviews.
When is Mt. Pleasant Veterinary Clinic open?
Mt. Pleasant Veterinary Clinic is open now. It will close at 5:00 p.m.