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My Pet Hub - Townsville
- Veterinarians
- Kirwin, QLD
About this business
Location details
12 Hervey Range Rd, Kirwin, QLD, 4817, Australia
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
My 6 month old puppy was stressed out attempting to get his nails clipped, the two vet/nurses were very lovely and treated him well. But I was still charged $15.00 for TWO toenails to be clipped.
Business response:
Hi Mia, thankyou for taking the time to leave feedback on your visit with us. We are pleased that you were happy with the treatment of your puppy as we are very passionate about keeping the stress levels of our patients to a minimum. We would be more than happy to discuss the charges incurred for your visit with you further. Please feel free to give us a call on 4401 5754. Warm Regards, The Team at My Pet Hub Townsville 🐾
I was judged as soon as we walked in with ‘well do you want to actually treat the puppy, money is a big issue for some people’ Vet had no idea how to do the parvovirus test. Tests were negative but still wanted to charge $900 for hospitalisation. When I said no I will treat at home. Tried again to make us admit our puppy. $214 for a swab of his poo which was inconclusive & apparently no worms but we go else where & the worms are diagnosed & treated accordingly. Absolutely no advice given on how to treat him at home.. Money ... read more
Business response:
Hi Ellie, thank-you for taking the time to provide feedback on your visit with us. We are disappointed to hear of your experience as we pride ourselves in providing a gold standard of patient care and exceptional client service. We would love for you to give us a call at the clinic so we may discuss your concerns further. Warm Regards, the Team at My Pet Hub Townsville 🐾
Frequently asked questions about My Pet Hub - Townsville
How is My Pet Hub - Townsville rated?
My Pet Hub - Townsville has a 4.6 star rating with 163 reviews.
When is My Pet Hub - Townsville open?
My Pet Hub - Townsville is open now. It will close at 6:00 p.m.