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Naples Flowers
- Florists
- Naples, FL
About this business
Location details
979 1st Ave N, Naples, FL, 34102, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 2:00 p.m. |
This florist is very rude! I just called to place an order and she acted like it was an inconvenience to take my order. Then she wouldn't even let me use the measly 5 dollar off coupon I had in an email saying I would have to order online to use it. I won't be spending my money here anymore.
Business response:
Donna, I'm extremely sorry to hear about your experience. Would you please be so kind as to email me at kevintheflorist@gmail.com with more information so we can look into this further and try to make things right? I hope to hear from you. Once again, I apologize for any inconvenience. In most cases, we are able to accept online coupons by phone but not always. I hope to hear from you and improve your experience. Very Sincerely, Kevin R McCarthy Family Owner
Customer service not priority. Took order and payment and then cancelled next day claiming Marco island was too far. Day before Christmas Eve, my poor 83 year old mother who has been home alone is left without flowers to cheer her up.Lady was condescending, it was thick, and rude. No apology was offered either. All in all terrible.
Business response:
Lisa, I am sorry to hear that you were disappointed in your experience. We work very hard to provide outstanding customer service to all our clients. Please know that we never charged your card and I'm sorry for any confusion here. Your order was placed online after hours to an out of town area - Marco Island, where we do not deliver. We try to be upfront about out of town orders and in the morning we tried to get the order to any available florist in the Marco Island area. Unfortunately, despite our best efforts, we were un... read more
Naples Flowers is, as I was told by another local florist, is supplied by the McGlocklin Group, who has places worldwide and ships flowers to any where. With this in mind, Naples Flowers failed tremendously with an order I had. I tried to get peonies flowers three plus weeks before I was to need them, charged more than I normally pay for them and the shop struggled to give me change(which I paid cash for the order) and then a week before I was to pick them up, the store calls and tells me they can't get them. This is where i... read more
Business response:
Yoli, first of all, I am extremely sorry to hear about your experience and that you were disappointed. We work very hard to provide each of our clients with fantastic service and I apologize. I'm afraid you weren't given all the correct information by the competing florist. We are 100% family owned since 1952 but we do have multiple locations - but certainly not worldwide! We are also not the "McGlocklin Group", I'm not sure what that is. Unfortunately, COVID-19 has affected the fresh flower supply chain tremendously and a... read more
My son ordered two dozen premium red roses and paid $184.95. I received 14 roses instead of 24. On their website it showed that two dozen roses is $124.95. Not only did they charge $60 too much for two dozen roses but they delivered only 14!!! I would never do business from them again.
Business response:
Gulayse, I am terribly sorry for your experience and the misunderstanding about your order! I believe you spoke with our Manager about the situation and it is our fault and confusion about your order. We are so sorry! We are sending out a replacement now and we are crediting back part of your purchase amount. Once again, I apologize for the inconvenience and hope you understand that we will work hard to try to earn your trust and business back after this mistake. Very Sincerely, Kevin R McCarthy Family Owner
My husband ordered flowers for me on Valentine's Day to be delivered to my work as a surprise. I called him on my way home and he was very upset and furious to find out that nothing got delivered to me today. We tried to call but no body answered. We were finally able to reach someone on the phone and Steven assured us the flowers would be delivered to our home address. It is now 7 pm on Valentine's Day and I have not revived any communication from the florist. We would like a full refund. We will not be repeat customers. Ru... read more
Business response:
Christina, I am very sorry to hear about your experience. I understand that you have exchanged emails with our manager, Jean Marie and she has mentioned that a full refund will be issued to you. Additionally, your flowers and chocolates were delivered to your workplace shortly after you left. I am sorry we missed you. We work hard to provide excellent service and beautiful flowers. We try to deliver all of our flowers as soon as possible every day and especially on Valentine's Day, the biggest floral holiday of the year. We ... read more
Ordered flowers for mother's day to be delivered on Saturday, received an email confirmation that they were delivered. However, in speaking with my mother-in-law learned NO FLOWERS WERE DELIVERED. No contact was made with her despite having provided her phone number. No contact was made with me, other than confirmation that they were delivered.
Business response:
Trish, I am very sorry to hear about your experience. Obviously something went very wrong here and we want to make things right! Would you please private message me or send an email to kevintheflorist@gmail.com with your full name and phone number so we can look up your order, see what happened, and try to improve your experience? Thank you very much for bringing this to our attention. I am very sorry once again and look forward to making things better. Very Sincerely, Kevin R McCarthy Family Owner
Really poor service. Down here on vacation over Valentine's Day. My husband planned far in advance to send me flowers during my visit. It is now 5:30 on Feb 15 and several phone calls from us to them and they still haven't delivered my flowers. My mother in law had another bad experince at Christmas. She ordered a bouquet of all white flowers specifically requesting no candles. What her recipient received was a cheap Christmas arrangement WITH candles. I would NOT recommend using this florist.
Business response:
Jennifer, I am extremely sorry to hear about your unacceptable experience. Would you please be willing to send a private message on Yelp or email kevintheflorist@gmail.com with your order number and husband's name so that I may look into this matter personally? I am sincerely sorry for the inconvenience we have caused you and I am embarrassed to hear about your experience. Thank you in advance for giving us the opportunity to try to make things right and apologize for this terrible mistake on our part.. Very Sincerely, Kevi... read more
We ordered flowers for our boss's birthday expecting something beautiful. Instead, we received a smaller arrangement of something not even comparable, different vase, worth definitely not as much as what was paid. My boss's associate and I were embarrassed to even give the flowers as a gift as they were nothing as expected, not even fresh. There were a couple other flower deliveries that day at the office for comparison and our flowers were nothing to compare. Sadly, when we called the store and asked to speak to the man... read more
I sent my sister flowers from Naples Floral and she loved them. They were the prettiest flowers she ever received.
Frequently asked questions about Naples Flowers
How is Naples Flowers rated?
Naples Flowers has a 4.4 star rating with 276 reviews.
When is Naples Flowers open?
Naples Flowers is closed now. It will open at 8:00 a.m.