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Nelson Ford

4.7

About this business

Location details

201 Commonwealth Blvd W, Martinsville, VA, 24112, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 7:00 p.m.
Tue8:00 a.m. to 7:00 p.m.
Wed8:00 a.m. to 7:00 p.m.
Thu8:00 a.m. to 7:00 p.m.
Fri8:00 a.m. to 7:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.71,990 reviews
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Patricia E.'s profile image
Patricia E. 
3 years ago

Very nice staff, fast, experienced 

Mary P.'s profile image
Mary P. 
3 years ago

The staff was courteous and professional. They repaired my brakes and got my car back to me earlier than I expected. From the service desk to the technician to the shuttle driver, everyone worked as a team to make my experience pleasant. Thank you !! 

Deangelo G.'s profile image
Deangelo G. 
3 years ago

Great service took our vehicle in for repair got a rental everything was done in a timely fashion. Vehicle looked just like we got it when it came off the lot excellent job 

Timothy B.'s profile image
Timothy B. 
3 years ago

Brake service and full service oil change. Car wash was either not performed or poorly done. 

Constance C.'s profile image
Constance C. 
3 years ago

Awesome polite employees they greeted you... Awesome I'll be coming back soon or later in the near future 

Brenda I.'s profile image
Brenda I. 
3 years ago

I was totally satisfied with the service. 

Kimberly L.'s profile image
Kimberly L. 
a month ago

This experience was not only awful but they definitely do not care about their customers. You spend 100000 on a truck, take it for service faithfully purchase accessories from them and you still get crap service. They charge you 3% more to use your credit card. Charge you 30 for a tire rotation with a state inspection, when they should be pulling the tires for the inspection. They offer free wash which is a great perk but they forgot to wash the roof the first time so I specifically made sure to tell them to wash the truck a... read more

Paul H.'s profile image
Paul H. 
a month ago

Morgan is very professional , and so very easy to work with. She's really got her "shit" together! All the folks that I came in contact with were warm and friendly 

Business response:

Hi, Paul. Thank you so much for leaving us a stellar review! 

Jeremy E.'s profile image
Jeremy E. 
2 months ago

Terrible body shop got paid $16021.13 paint on seat scratch on rear quarter panel trunk not lined up water leaking in trunk and I can fit my fingers in trunk while it’s closed stay away from this body shop terrible work 

Frequently asked questions about Nelson Ford

How is Nelson Ford rated?

Nelson Ford has a 4.7 star rating with 1,990 reviews. 

When is Nelson Ford open?

Nelson Ford is closed now. It will open tomorrow at 8:00 a.m.