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505 S Church St, Building 6A, Hahira, GA, 31632, United States
Get directionsVerified by BankSouth Mortgage Company, LLC
Nikki did a GREAT Job ensuring that all of our goals were met when establishing our Mortgage! Fast and very easy process, thank you Nikki!
Verified by BankSouth Mortgage Company, LLC
Nikki was so great to work with! It was my first time buying a house and she made this process so easy and comfortable for me. She always answered my questions and explained everything to me very thoroughly.
Verified by BankSouth Mortgage Company, LLC
Nikki is wonderful! She was efficient and very thorough throughout my entire process in buying my new home.
Verified by BankSouth Mortgage Company, LLC
Response to emails answering questions were non-existent until just before closing. How disappointing that this was a mostly electronic transaction but in order to get answers WE had to call the her.
Business response:
I appreciate your feedback, Tami. I'm sorry to hear that there were delays in email responses, as this is not the standard of service we strive for at BankSouth Mortgage. Your feedback is valuable and will be used to improve our processes for future clients. I understand the frustration that resulted from having to make phone calls to get your queries answered. I assure you, improvements will be made to ensure smoother communication in future transactions. Thank you for bringing this to my attention.
Verified by BankSouth Mortgage Company, LLC
See wife's comments.
Verified by BankSouth Mortgage Company, LLC
There was a lot of information I thought wasn’t necessary to have in regards to purchasing a home. Such as Bank South wanting to know where the money came from in Mine and my husband’s savings account, or information in regards to the motorcycle. I think that stuff is irrelevant. It was Much more of a hassle trying to prepare for closing compared to working with USAA in the past.
Nikki Rodgers - BankSouth Mortgage Loan Officer has a 4.9 star rating with 162 reviews.
Nikki Rodgers - BankSouth Mortgage Loan Officer is open now. It is open 24/7.