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North Shore Veterinary Hospital
- Veterinarians
- Artarmon, NSW
About this business
Location details
57 Herbert Street, Artarmon, NSW, 2064, Australia
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Following a referral by our Vet, we were given a distressing diagnosis for our dog with little compassion. No palliative care options were offered at all. To add insult, the account for professional services, which was substantially more than we’d been led to expect, had to be paid before seeing him. The entire experience was appalling.
Business response:
Thank you so much for taking the time to address this over the phone with us, we appreciate your feedback, Danielle. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your recent experience. Thank you, North Shore Veterinary Hospital
Poor Service, lack of communication with customers.
Dr Alistair is lovely and reassuring, explained the procedure, risks and benefits amazingly and took into account my financial circumstances as a student. The reception staff are below standard and will keep you on hold for 20 minutes because they are not sure of the job and do not seek timely help, they will ask you to chase up referrals for them, they do not apologise for incompetence and they send texts to everyone but the pet owner paying for the treatment about updates of your pet so you need to find this information ou... read more
RecommendedIf I could give these guys 10 stars I would, my puppy was in their care for 2 weeks, very ill. They kept me up to date twice everyday even if he was totally fine. They also put my mind at ease and I knew he was in great hands. The teams communication and love for animals is absoloutely outstanding but especially Dr Kara Altman such a wonderful caring genuine person who really does care about your fur baby! 🐾🐶
Business response:
Thank you Gillian, he was an absolute joy to take of. I will pass your kind words on to Kara. Have a wonderful weekend 🐾🐕
my guinea pig was very ill so I sent him here for the night, it was 1130 dollars just for a night, they demanded I pay 400 dollars then and there and the remaining money within 12 hours or they couldn't do anything. 900 dollars it was qouted. they told me my guinea pig should stay another night but I said I couldn't afford it, straight away they said come and get him. they did not care at the fact of how ill he was all they cared about was the money. I came that with 900 dollars and said this is all I have. they weren't want... read more
Business response:
Hi Britanee, thank you for reaching out to us. Sydney Exotics and Rabbit Vets are a separate company to ours who we work closely with within our building. I will pass this review to their management team for you. Kind regards North Shore Veterinary Hospital.
Frequently asked questions about North Shore Veterinary Hospital
How is North Shore Veterinary Hospital rated?
North Shore Veterinary Hospital has a 3.9 star rating with 470 reviews.
When is North Shore Veterinary Hospital open?
North Shore Veterinary Hospital is open now. It is open 24/7.