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Numotion
- Professional Medical Supplier
- Rocky Hill, CT
About this business
Numotion is the nation’s leading provider of Complex Rehab Technology (CRT), improving the lives of people with disabilities by enabling them to actively participate in everyday life. CRT is medically necessary, individually configured mobility products and services, including manual and power wheelchairs, designed to meet the unique medical and functional needs of individuals with significant disabilities and medical conditions to provide them with greater independence.
Location details
714 Brook Street, Suite 150, Rocky Hill, CT, 06067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I give them no stars! We have been told they did not want to go to the skilled nursing facility to repair a chair. They have come to the facility three times twice for the tech to observe the problem with the chair and once to repair it. The chair has needed three repairs in the 18 months weve owned it new motors for months into ownership. At this point, we have waited close to six months for the needed repairs with little to nobody reaching out to us. We always have to reach out to them. They have asked us to do numerous th... read more
I took my 7 yo son to get fitted for a new wheelchair and a stander activity chair. Prior to that , I asked about any outstanding bill I may have as I was going to turn it in with my KB Medicaid renewal. I was told there was no bill. So I take him to get measured excited about the stander for my son. 4 weeks go by I haven’t heard anything and on the app it shows no nee orders. So I call to see what is the status as I know it needs to go through insurance first, only to find out they never processed it due to an old outstandi... read more
horrible business, after 2 years of fighting to get a product that is for myself and works it still hasn't happened. now i can't talk to anyone I get lied to, and told a supervisor will get back to, which no one has ever.
Horrible customer service, the 4 separate employees I have spoken with have been very nasty and are not interested in resolving any issues. Don't use this service!!
If you can go somewhere else like ***** I believe it's felt differently but I got a wheelchair from pneumotion not even a year ago and I've had several problem with the tires right now my tires are held together by zip ties called them over a week ago no help and it's the only way I can get around I have one leg they measured me they measured my house they still got it wrong and it takes a month to get any repairs done now when you're only means of getting around is a wheelchair that is not feasible and they offer no help an... read more
I am a husband to an amputee who hasnt received a wheelchair provided by the insurance company for my wifes way of life. Her chair has been broke down for approximately two weeks now and numotion has made no type of attempts to help her get a new temporary chair until the joystick is replaced on her wheelchair. We have reached out to the insurance company and they said that they do pay for loaners. The company keeps on telling me that there is no way they can help me because they dont have any loaners right now. I find it re... read more
Horrible customer service and technicians that have no knowledge how to do their job. I have been trying to get my wheelchair fixed for a year. The seat broke and the arm cracked. Ive sent text, emails, Ive called and I have chatted with **** to no avail. I cannot walk and Numotion left me without my wheelchair. Do not make business with this company, they do not care about their customers! ********* ******, ****** ******* and ***** did nothing to follow up, ***** the tech is clueless. So disappointed in this company!
There customer service is deplorable especially given that their customers are people in wheelchairs that need these services for mobility and ultimately freedom. It takes months to get an appointment scheduled with them and safety is not a concern. Missing bolts and chairs that roll after stopped are not a concern for them and they will require you pay them money even if they didn't fix the wheelchair. Then if you get upset with them they will discontinue any service. Even though ironically they were not providing service. ... read more
Within 6 months of receiving new $10,000 wheelchair, backrest broke, mount to arm rest broke and the never tightened clothing guard cracked I not only had to fight for month, repeated calls daily before they would finally agree to honor chairs warranty nasty and hateful customer service **** Last part finally installed August 12 so could finally use chair, or so I thought When new backrest put on, tech forgot to attach it to frame I call NuMotion only to be told Id have to wait another 5 days for them to fix OR them just not... read more
Frequently asked questions about Numotion
How is Numotion rated?
Numotion has a 4.3 star rating with 435 reviews.
When is Numotion open?
Numotion is closed now. It will open tomorrow at 8:30 a.m.