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Oaks at Pooler
- Assisted Living Facilities
- Pooler, GA
About this business
Location details
125 Southern Junction Blvd, #800, Pooler, GA, 31322, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
It was a nice facility. Nice than any others at the time. And the location was convenient. I would recommend to others. In the beginning it was great but once COVID happened they got very short staffed and the care was terrible. So hard to say now.
Business response:
Thank you for taking the time to leave a review. The health, safety, and well-being of our residents remain our highest priorities.
I highly recommend Oaks at Pooler. The staff is compassionate, loving, and caring. I'm very pleased with how they are caring for my 82 year old Mother. My mother is happy there, and for that I am very grateful.
Business response:
Ginger - Thank you for leaving a five star review of community. We are grateful for the opportunity to care for your mother.
Nice presentation, really understaffed. I would not discourage someone from looking at it as an option. All assisted living facilities have a hard time keeping staff. But it's not a place I would place my mother or father.
Business response:
Tripp - Thank you for leaving a review and sharing your experience of our community.
We toured the Oaks at Pooler when searching for a Memory Care facility for our loved one. This facility was nice. However, the Memory Care section was a little dreary to me. I've heard lots of good reviews about this facility though, from friends and family.
Business response:
Thank you for taking the time to leave a review on our community. Your tour experience is important in our improvement plans moving forward.
The residents are wonderful. They are understaffed, which has affected the services. It's challenging getting someone to answer the phone. We picked this community, because it was recommended. They need to improve on their communication, and cleaning the apartment. They have exceptional staff, and they are just wonderful. I would recommend to other families. Overall, we have been pretty happy.
Business response:
Tricia - Thank you for taking the time to leave a review.
Oaks at Pooler was great. The staff were caring, and they were very honest and straightforward about everything.
Business response:
Randy - Thank you for the five star review.
I did not like the layout of Oaks at Pooler. There were two levels and you had to use an elevator and that was going to be too much for my loved one.
Business response:
Thank you for taking the time to leave a review on Oaks at Pooler
We loved the care takers but there isn't enough of them to actually take care of things or care for the people. We liked the staff the most excluding management. They need to improve on retaining employees because half the time there is only one caretaker for the entire upstairs and one caretaker for the memory care unit.
Business response:
Thank you for taking the time to leave a review of our community.
I would recommend the community to others for their loved ones. This has been a positive experience for us so far. I know the community has an activities calendar available for the residents to engage with. However, my loved one doesn't get involved with the activities so I'm unsure how much they have. The staff make sure to invite my loved one to the activities, though. There are three meals a day, and the community provides a menu for the residents to choose from. The community will bring meals to the resident's room if th... read more
Frequently asked questions about Oaks at Pooler
How is Oaks at Pooler rated?
Oaks at Pooler has a 4.2 star rating with 81 reviews.
When is Oaks at Pooler open?
Oaks at Pooler is open now. It will close at 8:00 p.m.