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Oaks at Towne Lake
- Assisted Living Facilities
- Woodstock, GA
About this business
Location details
4580 Towne Lake Pkwy, Woodstock, GA, 30189, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The facility is very nice, but they were not able to give me very clear information about all of the add one for additional fees. There was a base mount plus anywhere from $[removed] to $[removed] extra each month based on the patient's needs, but she couldn't outline exactly how that was broken down. I cannot commit to a facility that will not outline what I am paying for upfront.
Business response:
Cynthia - Thank you for taking the time to share your feedback and for visiting our community. We’re glad to hear you had a positive impression of the facility. We also appreciate your comments regarding pricing and care level fees. We take the concerns you’ve shared seriously and understand how important it is for families to have clear, transparent information when making such an important decision. We would welcome the opportunity to answer any remaining questions and provide additional clarity about our pricing and care ... read more
From the moment we arrivrd we were greeted with smiles. We came without an appointment and were quickly welcomed for a tour. This facility is beautiful and lots of happy staff and residents. We have chosen this as my mother's new home. I cannot wait to see her thrive with new friends and activities.
Business response:
Dianne - Thank you so much for your kind review! We’re honored that you chose our community as your mother’s new home. It’s wonderful to hear that you felt welcomed from the moment you arrived and that the warmth of both the team and residents stood out during your visit. Creating a friendly, inviting environment is something we strive for every day. We’re excited to welcome your mother and look forward to seeing her build new friendships, enjoy activities, and become part of our community. If there’s ever anything we can do... read more
The staff has been so caring and conscientious, facility is clean and well maintained, activities coordinator does a great job to encourage participation in activities
Business response:
Thank you for taking the time to leave a review of our community.
What sticks out most is the quality of facilities and staff
Business response:
Thank you for taking the time to leave a five star review.
Definitely responsive when I've contacted them with questions or concerns. Everyone's helpful, but there does seem to be a lot of turnover. Seems I talk to a different person each time. My mom's room is a great size. Her window has a lovely view of trees and sky. Her bathroom works well for us. I help her shower and there's plenty of room. My mom does not socialize or participate in any activities, doesn't even go down for meals. So I can't comment on that. But she really enjoys the meals and has actually put on some weight.... read more
Business response:
Thank you for sharing your experience with us. We’re so glad to hear that you’ve found the team responsive and helpful whenever questions or concerns have come up, and that your mom is comfortable and receiving care that has made a positive difference. It’s wonderful to know she’s enjoying her meals, feels comfortable in her apartment, and is being well supported by the caregiving team. We also appreciate your honest feedback regarding staff turnover, and we take the concerns you’ve shared seriously as we continue working to... read more
What we like the most about the community is that the staff have been good, although a lot of managers turnover.
Business response:
Thank you for taking the time to leave a five star review. We are grateful for your feedback.
I would recommend this facility only for residents who would be taking their meals in the dining room.
My father lives here. He was welcomed by many residents and made good friends. He loves the many groups and their lunches.
Business response:
Melinda - Thank you for the five star review. We are grateful for the opportunity to care for your father.
My husband lives here. They are wonderful.
Business response:
Thank you for taking the time to leave a five star review. We are grateful for the opportunity to serve you and your husband.
Frequently asked questions about Oaks at Towne Lake
How is Oaks at Towne Lake rated?
Oaks at Towne Lake has a 4.6 star rating with 121 reviews.
When is Oaks at Towne Lake open?
Oaks at Towne Lake is open now. It will close at 8:00 p.m.