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331 Fairfield Rd, Bldg C Ste 5, Freehold, NJ, 07728, United States
Get directionsWorst service ever. They lie to you from the initial phone call. The treatment was inefficient and that would have been okay, had they been willing to answer the phone and be open to trying alternative sprays. However, you cannot get anyone to call you back. Took me over a week to finally get on the phone with someone and I still didn’t actually get that phone call back. I just had to call multiple times until I could finally land a manager on the phone. For $70 a month and you have to chase these people around and they don’... read more
Business response:
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with our service. Please contact us at (732) 810-7016 so we can address your concerns and work towards a resolution.
Terrible follow-up support for existing customers who request repeat service. Need to wait a week for a technician to return for wasp problems. This after being a customer for many years. Service costs continue to rise, and quality of service is lower. Stay away from Orkin, high-cost low quality. Service Manager doesn't care about customer service.
Orkin did an insect service. The insects are still around. 3 attempts to call and can’t get through and messages not returned . Tried to reach out via website and received an error message. I am a new customer and this is my first experience with Orkin. Seems very likely to be my last.
Service was good, but the appointment no one came, when I call the next morning I was asked if I wanted to make another appointment. I never cancelled the first. I should have been still on the list for the next morning. At least someone should have called me.
I do not recommend their service I had them for over three months spent close to $400 and we still have a rat problem at night they would spray for bugs said he would come back to treat for rats and never show up technicians always had a different story did not seem like they knew what they were doing very dissatisfied
This was the first appointment. I can’t say I would recommend or not recommend Orkin until I see some results. I could say to a friend they seem okay. The service person was punctual, polite, he laid some traps and will be back in a week.
Business response:
Hello Mrs Tenenbaum we are sorry for any inconvenience me may have caused, I will have someone call you to speak about your concerns.
Orkin has a 4.6 star rating with 2,081 reviews.
Orkin is open now. It is open 24/7.