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Parsons House Cypress
- Retirement Homes
- Cypress, TX
About this business
Location details
15055 N Eldridge Pkwy, Cypress, TX, 77429, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | 8:30 a.m. to 5:00 p.m. |
the activities were pretty good within the constraints they had to follow, they had a really nice activities director. In the beginning the meals were fantastic, but then they fired their head chef and the meals quickly declined after. There was a serious incident that happened with our loved one and the care staff team did not handle it well.
Parsons House was our first Experience with an assisted living facility. It was awful. It's very expensive - more than many other really good facilities. The staff (less a few) is so condescending to the residents and they treat them like children even to the point of calling their caregivers constantly to share their bad behavior. It is all about the staff - not at all about the residents - in fact they act as if the residents get in the way of their day. I found another facility for my mom and I was just floored by how bad... read more
Business response:
Thanks for taking the time to let us know about your experience. We are looking into this issue and will resolve it promptly and accurately. We consider every review and comment carefully and use them as a chance to improve and grow with our Team. If you would like to speak about this matter further, please call our President directly at: [removed], extension 106.
At first glance seems like a great place. However, after the experience of staying in this facility for a while I learned much of the care is not genuine. The concern is about the monthly dues being collected. I experienced a bad situation and would not recommend this facility to anyone. Also, there was a roach in my bed the first night I arrived.
My biggest complaint is the price we were told it would cost for my family member to live here. We let them know what we could afford and they said based on their abilities we could be a lower level of care ($300 per level of care up to level 7). That was not honored. Some office staff do not speak respectfully to the residents and border line harass them into compliance. Some of the staff are very sweet and obviously care. There is a huge turn over in staff which is not a good sign. One family left because their family memb... read more
We were looking for a community for my mother to move into, and we toured Parsons House Cypress. We found this community very unsatisfactory. Upon arriving, we found that the day staff worker at the front desk was fast asleep in her chair. She woke up, looked at us, and almost immediately returned to sleep. I also had a friend stay here for rehab, and we found the food to be terrible. Several times, the nurses would also argue with my friend about when to take medications. I cannot recommend this community to anyone because ... read more
My tour of this facility was fine. It isn't a very secure community, and I didn't feel that my grandmother would be safe. It is a very open community, so anybody come just wonder into the community. They didn't really take the time to show us around. The tour was very rushed and cut short.
The rooms were a nice size and the bathrooms were big. The pricing was very high for what my mother can afford.
Frequently asked questions about Parsons House Cypress
How is Parsons House Cypress rated?
Parsons House Cypress has a 4.4 star rating with 102 reviews.
When is Parsons House Cypress open?
Parsons House Cypress is open now. It will close at 5:00 p.m.