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Paychex
- Payroll Services
- Phoenix, AZ
About this business
With nearly 800,000 clients in the U.S. and Northern Europe, Paychex is the industry leader in HR services. We understand the challenges faced by businesses of all sizes, which is why we provide integrated solutions to manage payroll services, HR, retirement, and insurance. Our mission is to empower business owners to focus on the growth of their businesses by providing cutting-edge HR technology and exceptional service to enable businesses to be more productive, efficient and engaged.
Location details
16404 North Black Canyon Highway, Suite 140, 250, 125, Phoenix, AZ, 85053, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Been with this company for 19 years and its customer service has declined to such a low level. I get anxiety when I have to call them for any reason. I use to have a dedicated service rep that was great but then they kept switching me to different reps who seemed to be too young and dumb for the job. There were times I had to spend 30 minutes on the phone getting transferred and or disconnected. If I got lucky I would get what’s left of the senior staff who were very knowledgeable and helpful. They seem to be retiring out an... read more
If I could give Paychex zero stars, I would. We submitted our payroll to them and they overpaid one employee by $6,858 — even though I caught the mistake before processing and immediately notified them by phone and email. A Paychex representative reassured me that the funds would not be released, but they still processed the overpayment anyway. This happened on January 1st, and to this day, I have not been able to recover the funds. After terminating all services with Paychex, they also withdrew an additional $113 from my b... read more
I wish I would’ve read all of the reviews prior to trying Paychex for our payroll! But our previous payroll company was bought out by them so switching seemed seamless. However, in the year we’ve had them, their customer service has been horrible. I almost cancelled within the first month and now, seems I should have. Their representatives for my account were unhelpful in every way for the first 6 months and they couldn’t get sick time accrual correct. Finally I had a new rep (seems they cycle through them every month or s... read more
Absolutely incompetent company and employees. We have 3 simple small businesses with less than 10 employees each. Multiple months payroll doesn’t get ran, we just found out last month that they didn’t correctly do our withholding tax and we have a fee from the IRS. Paychex said it would be 20 days before someone calls us to talk about it. It’s been more than that now and no word. Today I reported payroll and was told they already ran payroll, but I never gave them any numbers as our employees are paid by the hour??? They say... read more
This company is a complete joke! I had there 401k service as well as there Paychex payroll side. I canceled the payroll and 401k service 3 years ago and went to withdrawal the 401k part recently and they have been taking out $160 a month for 3 years because I never withdrew the funds even tho I canceled services with them.. I had over $4,000 in the 401k and I just got the docusign to withdraw the funds and it’s at $550. They have been taking money out of my 401k balance for 3 years and I have never used or talked with anyone... read more
Frequently asked questions about Paychex
How is Paychex rated?
Paychex has a 4.8 star rating with 30 reviews.
When is Paychex open?
Paychex is closed now. It will open tomorrow at 8:00 a.m.