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Paychex

1.9

About this business

Location details

16404 North Black Canyon Highway, Suite 140, 250, 125, Phoenix, AZ, 85053, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 5:00 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 5:00 p.m.
Fri8:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
1.9154 reviews
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Crew W.'s profile image
Crew W. 
rating
10 months ago

Service has been great. No issues. I would recommend. Thank you for your help. Shopped around as well, felt like they were the best fit. 

Business response:

Thank you for your 5-star review. We appreciate your feedback. If there is anything you need in the future, please email us at reviews@paychex.com. 

Timothy P.'s profile image
Timothy P. 
rating
a year ago

United Way bingo night at Paychex!!!! Fantastic company... money laughs and friends made and all for a great club 

Diane R.'s profile image
Diane R. 
rating
7 years ago

I've been using PayChex for 3 years now. This has saved me so much office time and everyone I've worked with has been pleasant and very accommodating. 

Ali H.'s profile image
Ali H. 
rating
7 years ago

Great customer service. Handled the changeover from another payroll company. I love my payroll rep. Easy to talk to and very efficient. 

Max C.'s profile image
Max C. 
rating
a month ago

They would not let me leave a no star review thats the only reason they have a 1 star. Concerns- Call in 4 times a months to fix issues or constantly ask them in they can do their 1 job - Run payroll..... As a small business this is a waste of time and resources. (They act as if running payroll is a favor) There phone system is a joke you are assigned a "payroll specialist" that holds the keys to your account that you will NEVER hear back from. All calls route to their voicemail unless you manipulate the call directory to ... read more

Zsuzsana H.'s profile image
Zsuzsana H. 
rating
2 months ago

After years of being passed around from one representative to another the mistakes started to happen. I finally got fed up and canceled my service with them. But that wasn't the end of it. After canceling and without my authorization they ran reports and are now charging me for said reports. I've been disputing this charge and now they've sent me to collections to extort the money from me! DO NOT USE THIS COMPANY . The most incompetent and corrupt organization 

Good's profile image
Good 
rating
4 months ago

In sum, a nightmare from the start, and when searching A.I. for "which payroll service provider has the worst reviews", it's Paychex' name that comes up. RUN the other direction unless you like being put through H.E. double toothpicks. Five payrolls in (semi-monthly, so 2-1/2 month's worth of Paychex), every single payroll had many, many, way too many errors, they don't even know how to calculate time a half. It takes a back and forth of 4 or 5 times before all of the errors are fixed. All afternoon in other words, and... read more

Lawrence P.'s profile image
Lawrence P. 
rating
11 months ago

I absolutely loathe a day I decided to sign up for Paychex to handle my company's payroll needs. In the beginning, I had ONE employee, he lived in Philadelphia another time. I had Paychex set up all my accounts and everything they needed from day one. Here you are years later and they still can't get it right. Of all of the decisions I've ever made running small businesses in my life, signing up with Paychex is the worst one I've ever made. Run, don't just walk away from this disaster, run and run fast and far and don't give... read more

Business response:

We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you. 

Nunya C.'s profile image
Nunya C. 
rating
a year ago

If i could leave a negative star review i would, i don't even know where to start. it would probably be easier to list the things they are good at..... well now that that's out of the way. Run away from this company it is two marks away from being a straight up scam. 

Business response:

We are sorry to hear about your experience with Paychex. We would like the opportunity to speak with you regarding the concerns you have. Please email reviews@paychex.com with your Company Name/ID, your name, and the best way to contact you. Thank you! We are looking forward to speaking with you. 

Frequently asked questions about Paychex

How is Paychex rated?

Paychex has a 1.9 star rating with 154 reviews. 

When is Paychex open?

Paychex is closed now. It will open at 8:00 a.m.