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10301 Hagen Ranch Rd, Suite 760, Boynton Beach, FL, 33437, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I would describe Pediatric Associates as Pediatric Factory. I switched my four kids to this practice about a year and a half ago and now I'm searching again. With the exception of one visit, it's taken 2-3 hours from start to finish each time, most of the time spent waiting. Twice, I've booked with one doctor and when we got there, they switched us to another provider. They must triple book. I recently had to pull my daughter out of High School because of a medical issue. We had a 10:50 appointment and arrived to an extremel... read more
Business response:
Lisa, we're grateful to hear our staff's customer service met your expectation. As far as your other observations we do have some work to do. We, of course, would not want our patients waiting for two or three hours. Our goal is to have our patients in and out of the office within 70 minutes. We do miss the mark at times and we're working diligently to fix this. We're sorry to hear your perception of our association is one of a factory. Truly, that is not what we're about at all, we value our ability to help and aid our co... read more
I have been a customer for 4 years for my first child and now for my second child as well. My child needed a follow up appt after a ER visit and we were given a time of 10:20 am. We arrived at 10;15 and were never even taken to a room till 11:45. The baby is 4 months old and they had no consideration. Once in the back the doctor did not come in till after 12:20. Upon talking to the clinical manager Diana she first stated it wasn't quite two hours since it was 12.18 pm and then that there are other kids sicker than ours and ... read more
This is a large assembly line practice, while some of the doctors may be good and caring, our experience was horrible. We went here for my 11 year old daughter for about a year and a half after we moved to Florida. First impression very large waiting room, reminded me of the emergency room at a hospital. Most of the girls at the front desk were very nice and friendly, but in a year and a half I never saw the same person twice. The wait times in the waiting room are relatively short at 5-15 minuets, they bring you in for ... read more
Business response:
Mike, we strive to provide the very best care for each of our patients. We take your feedback very seriously and would love the opportunity to personally discuss your experience, so that we may conduct a thorough investigation. Please contact us at your convenience at customerservice@pediatricassociates.com.
I've been with pediatric associates for 10 years. The boynton beach location is the worst. I walked out after waiting an hour and a half for a well visit. I understand emergencies happen but it's always a extremely long wait time. No one even comes in to give you an update on the wait time. They change your child into a paper gown and let them sit there freezing. I will never go back there again!
Today was my last time taking my kid to this place. I've read that the average waiting time was 11 minutes. THAT IS A JOKE. I've never waited less than 45 minutes to see the doctor there. I'm tired of being treated like cattle and waiting for 45 min to an hour to spend 3 1/5 minutes to 5 minutes with the actual doctor trying to rush to the next patient. I'm aware that this is the system that we have in place here but this place is particularly business oriented instead of patient oriented. I'm moving to a pediatrician with a... read more
Good afternoon, I've been coming to this office for the past five years for emergency visits for my children due its close proximity to my house. I had an 8:45am sick visit this morning for my 2 year old son Aidan who has been running a fever on and off for the past 5 days and complaing of ear pain. I showed up 5 mins late, at 8:50a. The receptionist did not say anything when I checked in. I sat down, completed his paperwork than returned them to her. At 9:30, after observing many patients that came after us were being ... read more
Absolutely horrible and unfriendly customer service. Waiting time takes hours before you able to see doctor. They make appointment for certain time and then you wait for at least another 2 hours. Just simply terrible.
Pediatric Associates - Boynton West has a 4.5 star rating with 916 reviews.
Pediatric Associates - Boynton West is closed now. It will open tomorrow at 8:00 a.m.