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Pella Windows & Doors of Atlanta
- Windows Installation
- Atlanta, GA
About this business
Location details
4772 Ashford Dunwoody Rd Suite 300, Atlanta, GA, 30338, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Talk about a company that takes your money and runs. We had a window leak...Pella came out and "fixed it". Not even two hours later, it started raining again and the leak was still an issue. At that point, we called Pella back (we had already given them payment). It has now been two weeks, 7 phone calls and 3 voicemails later. Not one response. Not one person able or willing to help. Do not recommend this company to anyone. BTW - our window is still leaking and we took the extra step to have a roofer come out too just in cas... read more
Many mistakes done during install and grids on windows are crooked. No one seems to care to fix the situation in a timely manner and they have already taken full pay. Very upset. I went with Pella because I thought I would get a better product/service.
Business response:
Hi Christina, we are sorry to hear you're experiencing this. We'd like to look into this further & see if we can help. Could you please send your contact info & home address to socialmedia@pella.com. Thank you for reaching out. -AH
I had an in-home consultation scheduled for which Pella never showed. They also never called to reschedule. This was after already reaching out to them twice because they never returned my first call asking to schedule a consult. There's no way I would use this branch
Business response:
Hi Carrie. We're so sorry to hear about the lack of communication you've received. We'd like to look into this and see what we can do to help. Could you send details of your experience to socialmedia@pella.com along with your contact info and home address? Thanks! ^LG
I have been a professional in the Atlanta area for over 25 years and I would never use this division of Pella again. Horrible customer service and a complete joke. They need to realize that quickly.
Frequently asked questions about Pella Windows & Doors of Atlanta
How is Pella Windows & Doors of Atlanta rated?
Pella Windows & Doors of Atlanta has a 4.6 star rating with 394 reviews.
When is Pella Windows & Doors of Atlanta open?
Pella Windows & Doors of Atlanta is open now. It will close at 5:00 p.m.