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Peoples Flower Shops Main Location

4.6

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Location details

3520 Candelaria Rd NE, Albuquerque, NM, 87107, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:30 p.m.
Tue8:00 a.m. to 5:30 p.m.
Wed8:00 a.m. to 5:30 p.m.
Thu8:00 a.m. to 5:30 p.m.
Fri8:00 a.m. to 5:30 p.m.
Sat8:00 a.m. to 5:30 p.m.
Sun10:00 a.m. to 4:00 p.m.
4.6713 reviews
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Lisa D.'s profile image
Lisa D. 
rating
6 months ago

I had balloons delivered to my son's work for his birthday. They were delivered at 3:30pm and he got home with them at 5:30pm. They were in a plastic bag, NOT tethered to a weight, as the weight was handed to him separately, and when he opened the bag, only the foil balloons rose. The other balloons sank to the floor. When I called the main store, the manager said she would give me a full refund since that's not how they normally operate. One month later, no refund. HORRIBLE product and even WORSE customer service. 

Business response:

Updated Response on 12/23/25: Thank you for giving us the opportunity to improve your experience. Our records indicate that your feedback has been addressed by our customer service team. We would love to learn more about what we can do to earn your trust again and provide a 5 star experience. If there’s anything else we can do to ensure your complete satisfaction with our services going forward, please reach out to happyteam@familyflowers.com. Thank you for your understanding and allowing us to try to make things right. We... read more

Shelly S.'s profile image
Shelly S. 
rating
a year ago

We ordered 8 corsages and a bridal bouquet for a small wedding. Thank goodness we didn't order more. I called a month before to add a corsage (we originally had 7) and they couldn't find my order after giving them my name, my soon to be husbands name, and both phone numbers. Finally after several minutes, I mentioned it was a wedding coming soon and they said "oh! it's for a wedding? you should've said so that's different". Umm ok. So I was able to add to the order. I called 3 days before the wedding and again they couldn't ... read more

Janet R.'s profile image
Janet R. 
rating
2 years ago

I ordered flowers on 4/1924 to be delivered before noon on 5/4/24. The flowers were delivered late with 1/4 of the vase filled with water. In addition the orchids were withered and dry along with the greenery. I'm very disappointed in the service and product that was delivered. I will not be ordering flowers again from people's flowers. 

Carol R.'s profile image
Carol R. 
rating
3 years ago

I collected money within my office to purchase flowers for my supervisor's father's passing. I went on the People's website and even spoke to an employee who said they would be delivered the next day to the church before 10am. I received an email that morning saying the flowers were delivered and signed for by the receptionist that morning at 7:47am. After the service I asked my supervisor if she got the flowers and she said no, she also called the church to make sure they weren't misplaced, and was told there was no one the... read more

Kenna B.'s profile image
Kenna B. 
rating
3 years ago

My friend ordered flowers for my birthday and was told they would arrive by 2pm. 5pm rolls around and they have not been delivered. The woman on the phone told me they couldn't take them to a different address and would just cancel my order. Zero apology or customer service skills. Immediately got a called after saying no we're going to take them to your house, perfect! No one ever showed up and whoever tried to contact me just ignored my calls instead of communicating they were not coming. It's a random Thursday and you can... read more

Business response:

Hi Kenna, We have looked into this complaint. The driver did re deliver to you at your house. You signed for the flowers at 7pm. We are thrilled you received the flowers, even when you thought you weren't going to get them. 

Dale G.'s profile image
Dale G. 
rating
3 years ago

We live out of state and were sending flowers to a relative's funeral service. Bouquet of gladiolus looks great on the website, but upon arrival there was no color showing. Having owned a retail flower shop for several years, I know it can be challenging to match exactly what is in the pictures, but an effort to provide some color would've been appreciated. Also, sending to a funeral, the florist should know the information about the arrangement will get back to the sender. Disappointing. 

Business response:

Hi Dale, we do appreciate your review. We understand the flowers weren't in full bloom for the funeral service, however we are getting in fresh flowers almost everyday, and the flowers come in very tight from our growers. We do apologize the flowers weren't completely open for the funeral service. 

Vikki O.'s profile image
Vikki O. 
rating
5 years ago

I went into this location to get balloons filled for my daughter's birthday party and I, in my typical fashion, was running late! I had previously called around for pricing, and admittedly, I called the Nob Hill People's where I spoke to an assistant manager and was quoted the best prices of anywhere in Albuquerque! But, on the day of the party I also needed ice cream for the party, and of course, my daughter wanted a kind sold specifically at Walmart. That's how I ended up at this location down the street from a Walmart whe... read more

Stephen B.'s profile image
Stephen B. 
rating
5 years ago

I live out of state and I order a lot of flowers to send to friends and relatives. Recently I ordered a Bouquet of lilies and lemons, my friend received them and it looked like a bouquet of dandelions. I called to let them know and the lady on the phone was not very helpful or friendly she told me "that's how they come and what do you want me to do about it..." Needless to say I will no longer order flowers with you guys. Thanks for the $60 dandelions. 

Melinda M.'s profile image
Melinda M. 
rating
6 years ago

If I could give them a 0 I would. I ordered a funeral standing type arrangement. My brother in law and sister in law ordered my self flowers and my mother flowers and flowers for The funeral so when a few days later his mother passed I wanted to give them a huge arrangement because of their kindness to us. I got the 3rd upgrade and expected it to be a wow. Well the arrangement was less flowers then the arrangement that was first choice. It was a joke that I had gotten the best choIce. When letting them know it was said that ... read more

Business response:

Hello Melinda, First, we just wanted to take a moment to thank you for taking the moment to write. We want you to know that this is definitely not the experience we wanted for you or your family, especially in a time of grieving. With every order, we hope that we are able to help celebrate loved ones and add joy to those moments of celebration and we feel terrible that we were not able to do this for you and your family. Although we always strive to work with the best florists for our out-of-state orders, it appears we m... read more

Frequently asked questions about Peoples Flower Shops Main Location

How is Peoples Flower Shops Main Location rated?

Peoples Flower Shops Main Location has a 4.6 star rating with 713 reviews. 

When is Peoples Flower Shops Main Location open?

Peoples Flower Shops Main Location is closed now. It will open tomorrow at 8:00 a.m.