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Peoria Ford
- Car Dealers
- Peoria, AZ
About this business
Location details
9130 W Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 9:00 p.m. | |
| Tue | 7:30 a.m. to 9:00 p.m. | |
| Wed | 7:30 a.m. to 9:00 p.m. | |
| Thu | 7:30 a.m. to 9:00 p.m. | |
| Fri | 7:30 a.m. to 9:00 p.m. | |
| Sat | 7:30 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
My overall experience was excellent. Justin Reed answered all my questions and concerns and I felt relieved that I was dealing with a service advisor who wanted me to know that I was being well taken care of.
Business response:
We are overjoyed to hear about your excellent experience with us! It's wonderful to know that all of your questions and concerns were thoroughly addressed during your visit. We're especially pleased that you felt well taken care of throughout the entire process - that level of service and attention is exactly what we strive to provide every customer.
Cam always does a great job when he services my Bronco
Business response:
We are overjoyed to hear about your positive experience with your Bronco service! It's wonderful to know that you consistently receive excellent care and that our team member provides such reliable service every time you visit.
I missed my appointment time by hours. They still got me in the same day.
Business response:
We are utterly delighted to hear about your positive experience with us! We understand that missing your scheduled appointment by several hours could have been stressful, and we are so pleased that our team was able to accommodate you on the same day.
Peoria Ford works hard to meet the expectations of the customer. I dropped my car for service at 7:30 and received a text 12:30 that it was ready for pickup. Great job!
Business response:
We are thrilled to hear about your positive experience with our service team. Your feedback about our commitment to meeting customer expectations means so much to us.
I always have a great experience at Peoria Ford. My service rep always explains what must be done and what can wat until my next visit. I have never encountered any problem having my vehicle serviced there.
Business response:
Your feedback is incredibly valuable to us. We are thrilled to hear about your consistently positive experiences with our service team. It's wonderful that your service representative takes the time to clearly explain necessary repairs and helps you prioritize what can be addressed during future visits.
No pressure to buy extra stuff. They had recommendations but were not pushy about them and just talked to me about the benefits of what they recommended
Business response:
We deeply respect your feedback about our team's approach to recommendations. It's wonderful to hear that you felt comfortable with how our staff presented additional options while focusing on explaining the benefits rather than applying pressure.
The place was fine and number of people adequate.
Business response:
Thank you for your wonderful feedback about your experience with us. We are happy to hear that you found our facility well-staffed and everything met your expectations.
This is my 3rd purchase from Peoria Ford. The things I love most are the people and the non-vulture approach they have. In my opinion getting swamped on in a dealership is one of my biggest irritations, and they don't do that here. They are ready to help as soon as you need it but they do a good job of respecting your space.
Business response:
We are honored to have earned your trust for a third purchase and appreciate your loyalty to Peoria Ford. Your kind words about our team mean everything to us, and we're delighted that our approach continues to meet your expectations.
You asked "can you bring it in this morning". I did but you didn't have my car ready until FIVE DAYS LATER. I feel that is poor customer service to keep my car that long for a recall. Nice people, friendly. Appreciate the free oil change when I registered my complaint.
Business response:
We understand how frustrating it must have been to be without your car for several days, and we regret that we did not meet your expectations for timely service. While we're glad to hear our team treated you kindly and that the complimentary oil change was appreciated, we recognize that this doesn't make up for the inconvenience you experienced. We would like the opportunity to discuss this further and ensure your concerns are addressed. Please feel free to reach out directly to our Service Director, Claude Chiles, at 623-52... read more
Frequently asked questions about Peoria Ford
How is Peoria Ford rated?
Peoria Ford has a 3.9 star rating with 9,148 reviews.
When is Peoria Ford open?
Peoria Ford is closed now. It will open at 7:30 a.m.