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Pet Paradise Chesterfield
- Pet Boarding
- North Chesterfield, VA
About this business
Location details
1214 Koger Center Blvd, North Chesterfield, VA, 23235, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I had the Chesterfield Pet Paradise recommended for grooming by someone who owns the same breed I do. I called in April and asked specifically for that groomer and the level of grooming our neighbors got. She did a terrific job with him! He was happy when I picked him up and as I watched the big dogs play in the pool during drop-off I knew I would try day care at a later point. Last week he went for his trial day and the only complaint I have is a slow checkin-- lots of people dropping and picking up and few front desk pe... read more
Very clean Prompt check in our two cats were in kitty condo . They rotate allowing kitties out of Condos to roam in enclosed room. You can check in on camera app to see how its going
I left my dog to board while I was out of town for a couple of days. The staff made me feel relived about leaving my loved one and ensure that they would take great care of my dog. She loved the pool yard and played with her best friends and came home very happy! I highly recommend
Take great care of my babies all day every day! They both always come back tired and well cared for.
I just returned from a 7 day vacation and my dogs spent 9 days at pet paradise. I'll be honest, because of the current yelp reviews this was not my first choice. However, my preferred facility was fully booked. I was nervous and called Pet Paradise to voice my concerns and see what they we're doing about the reviews. The manager was completely understanding and was very transparent with me about how seriously they take feedback and the adjustments their team has made to address the feedback. She put me at ease. When I picked... read more
Business response:
Thank you for giving us the opportunity to care for your dogs, and we appreciate your honest feedback. We're thrilled to hear that your concerns were addressed by our manager and that your boys had a happy and well-cared-for stay. It's heartening to know that your shy pup found a new friend among our staff. We take all feedback seriously and continuously strive to improve. We look forward to welcoming your dogs back and appreciate your trust in us.
I have two German Shepherds who are my babies, and I treat them like they're my kids. When we had to go out of town unexpectedly, I didn't want to board them for an extended stay with our vet. They don't have anyone onsite after hours, and with a dog less than a year old, I thought that would be cruel. Instead, I reached out to Pet Paradise to see if they could fit us in. Everyone I spoke to was friendly, and came across as truly loving their job. We had a "Meet the Fam" day for a free day of day camp to have our dogs' tem... read more
Business response:
Wow! What a wonderful review Holly! Thank you for taking the time to share your experience with others. We truly appreciate it. We hope to see you again soon.
My dog came home from her stay dehydrated, with diarrhea and vomiting. When I picked her up at 3 PM, she immediately urinated for an unusually long time, which made me question how often she was being let out and whether she had adequate access to water. What frustrates me most is that her care instructions were not followed. I clearly stated in her feeding instructions, special instructions, and verbally confirmed with the front desk that she was to receive a Dentastix each morning, as it's part of her breakfast. None of t... read more
Business response:
Thank you for taking the time to share your feedback. The health, safety, and care of every pet entrusted to us remain our highest priorities. We sincerely apologize for falling short of your expectations during this visit. Thank you again for bringing these concerns to our attention as they help highlight areas where improvements are needed. If you would like to discuss the details of your experience with a member of leadership, please feel free to call (804) 533-2320.
We made an appointment to have our dog evaluated. I sent his rabies and vaccine information, twice, well before a week prior to our appointment. When we arrived, suddenly there's an issue. We are kept waiting and waiting and eventually told his records are not OK. They asked us for the telephone number for the rescue from which we adopted our dog. We didn't have that information with us, however, we could have easily provided it had they asked us prior to our appointment. This was a huge waste of time, and I would definite... read more
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you felt during your first visit. It's clear that we fell short in both communication and organization, and we take full responsibility for that. Your overall experience does not reflect the level of professionalism or attentiveness we strive to provide. Please assure that your feedback will be shared directly with our leadership team to make improvements in our processes and training.
They gave my nice comfort grip retractable leash to a different pet family and lost my dogs collar. My dog seemed extremely anxious when I picked him up as well. Do not come here!
Frequently asked questions about Pet Paradise Chesterfield
How is Pet Paradise Chesterfield rated?
Pet Paradise Chesterfield has a 4 star rating with 257 reviews.
When is Pet Paradise Chesterfield open?
Pet Paradise Chesterfield is closed now. It will open at 9:00 a.m.