Pet Paradise Chesterfield

ryan t. 

on Yelp

3 years ago

The dogs in Tiny Town don't get to go outside, and are forced to use the bathroom in the play area. I noticed a lot of pee and poop on the floor while checking out the cameras. Between about 9am-4pm, my dog was either stuck in a crate, or was playing in the filthy play area (for a total of about 1hr). We were told he'd be taken back to his individual room that had outside access while not playing, but I guess that's too much work. You can forget the advertised splash pad. 

Mark M. 

on Yelp

3 years ago

I hope they took good care of our dogs while we were away, but not sure. Paid extra for play time (dog day camp), but never saw the dogs on the webcams so not sure if we paid and just didn't get the service?? I tried calling the day of pickup 4-5 times and got voice mail every time. Asked for someone to call me back as soon as possible but never received call backs. Was honest on survey and someone miraculously called me back within the hour, but only to give excuse after excuse (staffing, I was t looking at webcams at righ... read more

April R. 

on Yelp

3 years ago

This was my dogs 2nd and last visit at this location or ANY Pet Paradise establishment for that matter. My 3 small dogs were boarded at this location for a week in December of 2022. My family went on a cruise for Christmas during that week. Being that we were on a ship with no Wi-Fi or the staff having the ability to contact me; I was unable to be reached by staff when they wanted to bath all 3 dogs prior to pick up because they were "smelly". Upon pick up, smelly was actually covered in feces and saturated in urine. The... read more

Jen R. 

on Yelp

3 years ago

Let's start with the good. First off, the facility is brand new and beautiful. It looked and smelled clean! Let's move on to the bad. I was told that my submissive pup would go through an acclimation and assessment process (private kennel to start, meeting staff, meeting selected dogs, and then the entire play-pack). Even though I filled out a lengthy form about his temperament and need to assimilate to any novel environment, he was plopped in Tiny Town before I had even driven 10 minutes away. This is super risky in dog w... read more

Landon F. 

on Yelp

3 years ago

0 Pitiful customer service Dogs only let out twice/day for 15 minutes. Guess I'd have to pay an arm and a leg so our big fella could go out a few more times. Never 

Eva G. 

on Yelp

3 years ago

Let start with Pet Paradise boarding and daycare are awesome. My puppy loved there. However, when we talk about the grooming, it takes out 4 of the stars. I let a labradoodle and got back a labrador (see pics). They "shaved" my puppy's hair to the skin, well some parts were cut, what created an uneven look. When I got there to pick her up, I got charged and extra $25 for dematting, which, they told me that her hair had so many knots that was required. Nobody contacted me to let me know about the action or the charge, even th... read more