Pet Paradise Gainesville

Shannon A. 

on Yelp

4 months ago

DO NOT Take your pet here this place almost killed my dog. They allowed him to bark continuously for 12hrs and never notified my that he was having problems setting down. My dog barked so much that his throat closed up and he ended up on a ventilator for 5 days and developed blood clots due to being on vent. 15,000 in medical bills. Pet Paradise is refusing to pay any of the medical bills. DO NOT take your pet here!! 

Ryan H. 

on Yelp

4 months ago

This place will put your animals in danger. We boarded our dog for one night. Apparently all he did was bark all night long to the point his throat swole up and almost shut. We went to pick him up and noticed he was wheezing and could barely breathe. Scared we took him the vet where they had to put him under and put a breathing tube in the throat. He started get color back in his gums and looked like he was ok and turned for the worse. Now we are sitting in the emergency room of UF waiting to see if he's gonna make it. No on... read more

Lisa L. 

on Yelp

11 months ago

If I could leave negative reviews I would. First time we boarded our dogs at Pet Paradise, it took 3 emails to give the facility our pet vaccination records, and they still didn't have them. Received an email the morning of drop off that they had cancelled reservation because didn't have them. I Immediately called , had to leave a message, but super friendly girl that answered the phone said no problem if we brought them records. I had emails showing we sent them but whatever, they're on file now. Check in was a nightm... read more

Javier R. 

on Yelp

2 years ago

I was a regular user of the services but had not used the service in a while. I attempted to call on May 29th and 30th, but their phone system would not permit contact with the facility. I finally drove to the location with my dog, hoping to get him boarded. He's an intact dog, and upon check-out, I received a bill for $74 vs $54. That's a 37% up-charge b/c he required one-on-one playtime. I, for one, will not use the facility given the additional fees. The location is far from G'ville. It's easier to hire a local sitt... read more

Laura F. 

on Yelp

3 years ago

Well, for my Goldendoodle, this was more like pet purgatory than pet paradise. She does suffer from separation anxiety; however, I feel like they rushed her into a kennel and didn't try and work with her. They said she nipped at their receptionist which does not make sense because my husband dropped her off and saw her in the kennel watching the other dogs play. Pet paradise called my husband at 10:00 am and said she was not a good fit, please don't bring her back tomorrow. So I believe they gave up on her after only being ... read more

Julie C. 

on Yelp

4 years ago

Booked daycare for my dog the day before drop off. I was told that I could drop my dog off between 7 and 7:30 AM and he would get a vaccine that was required after that. Upon dropping my dog off the rude front desk supervisor told me all the reasons why they were not supposed to take my dog today however they took the dog. I didn't ask or beg them to take my dog, they offered! I attempted to offer a suggestion to make sure the schedulers booking appointments know the protocols. The front desk supervisor continued for fi... read more

Jenny S. 

on Yelp

4 years ago

The facility looks great for boarding but I would not recommend grooming here. I brought my cockapoo to have her groomed and she came back to me with her head completely shaved including her ears! It looks absolutely awful! I agree she had some matting on one ear but never in my estimation did i expect a completely shaved dog!! I have brought her elsewhere numerous times and they have NEVER completely shaved her head. I only tried Pet Paradise because i was hoping it would be cheaper and it wasn't! I won't be going back 

Heidi G. 

on Yelp

4 years ago

The facility is nice and people very kind to the dogs. Thus not 1 star. My dog got kennel cough there last week and was already coughing when I picked her up. They have a vet on site but did not call to see if I wanted my dog to be seen. Instead I get a silly report card telling me what fun she had. I would rather they pay attention to the dog's health. I have been a loyal customer for years. The previous management granted me a 20% discount which the new management will not honor. That says a bit about their integrity. My... read more

Nicole L. 

on Yelp

6 years ago

I am very annoyed with Pet Paradise as a whole. We are inbetween moving houses, which is always chaotic and stressful. Our sweet pup wasn't taking the chaos well so we decided to take him to day camp at Pet Paradise in Tampa on 6/19 so we could move in. We walked inside, showed our records, signed the form, and our dog was on his way. No problems. We came back to Gainesville to clean up the home and decided to take him to Pet Paradise here. This Pet Paradise is FARRRRRRR into Newberry- past Jonesville and past Town of Tiog... read more