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Pet Paradise Snellville
- Pet Boarding
- Snellville, GA
About this business
Location details
2350 Scenic Highway, Snellville, GA, 30078, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:30 a.m. to 7:00 p.m. | |
| Tue | 6:30 a.m. to 7:00 p.m. | |
| Wed | 6:30 a.m. to 7:00 p.m. | |
| Thu | 6:30 a.m. to 7:00 p.m. | |
| Fri | 6:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Pros: I really like Pet Paradise in Snellville, GA. The facility is very nice and it's in a great location. The staff is very helpful and knowledgeable. I love that you can watch your pet on the camera! I pet seems to love going there. They have a great pool for they take dogs who are not spayed or neutered (they call it unaltered )! Cons: The pet paradise app is not user friendly and needs work. I had to go into the facility to be 'opted in' for the rewards program. Also, the Facebook page is out of date. I only see inform... read more
Business response:
Hi Shalynda. Thanks for the great feedback. We are happy to hear that your pup enjoys Pet Paradise. We hear you loud and clear on the app and we are so excited to be in the process of building a new app that will help our customers out. The Facebook location page sounds like it was not directing you to the right page. https://www.petparadise.com/peachtree-city.htm You should see current information here. We look forward to seeing you again soon.
A woman's dog can't walk after going to your business and yall are all laughing it up and dancing on social media. No accountability taken. Disgusting.
During the 1st dog trial evaluation, my dog, Yukii, a shorkie, contracted some illness from the day care having symptoms of cough and cold with a slight running fever in which she was prescribed several medications and antibiotics per Banfield. Therefore, I rescheduled 2 weeks later for another day care session. After 2 weeks, she visited the day care (07/22/2025). Not even 5 minutes after pulling out from the facility, they attempted to call my phone. Having my phone in my pants pocket, I could not retrieve the phone call a... read more
Business response:
We’re sorry to hear about your experience and truly understand how important it is to feel confident and supported when leaving your pet in our care. Our team did their best to help Yukii feel comfortable, but she showed outward signs of stress and anxiety. We understand she may act differently at home or with familiar faces, but in a new setting, safety has to come first, and we are dedicated to making each pet feel comfortable and safe. If you’d like to talk more about your recent experience or explore options for helping ... read more
honestly terrible experiences. They only took my dog out twice for 10 minutes. I caught on camera a man grabbing another dog aggressively by his scruff. when I told the staff, they did not care. I dont trust them with my dog any longer. we will never come back.
Business response:
We take allegations of animal abuse very seriously and assure you that the well-being and safety of all pets entrusted to us are our top priorities. We have strict protocols and standards in place to ensure the proper care and treatment of animals. If you have specific concerns or incidents you'd like to report, please reach out to us directly so we can investigate the matter thoroughly. We are committed to upholding the highest standards of care and accountability in our facility
The Vet office across the hallway does not communicate with the boarding/camping facility so they keep telling me my pup's vax expired when in fact they just gave her all her shots 2 months or so ago. When I told them that the vaccines were just given at their facility recently they managed to repeat to me that the vaccinations are expired like I did not understand them the first 2 times. I finally texted them their own Vet records which they then refused to acknowledge. Sure we all make mistakes - but the same mistake tw... read more
Business response:
At Pet Paradise Snellville, we are committed to providing your pet with a safe, clean and fun visit. We are so sorry to learn about your recent experience with us, but we would love to talk more about how we can improve.
I made a reservation for my pets on the 7th, and then canceled on the 8th or 9th. This company doesn't bother to send any communications, so the only way I knew the cancellation took was to check my account again and see I had no reservations. I then waited for my refund of my deposit, as I was well within their established limits for a refund. I waited 15 business days and still nothing. So I got online and attempted to use their chat bot. After waiting 20 minutes it said it was going to transfer me to the next agent, then ... read more
Business response:
Thank you for sharing your recent experience at Pet Paradise Snellville. We are so sorry to learn that your experience did not meet expectations. May a member of our team contact you directly to work towards a resolution?
Do NOT board your pet here! I boarded my 3-year old dog with them for 6 days and am horrified by their negligence. To keep this short, I am requesting a refund from them for the following reasons: - My dog was horribly dehydrated when I got her home, panting non-stop from the facility (45-mins) until about 30mins after we got her water at home - Her raw food was completely opened in the insulated bag I provided them. Contaminating not only the bag but everything within - I left them with enough food to get her through to di... read more
Business response:
We appreciate you bringing this experience to our attention and we are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
I DO NOT RECOMMEND!!!! I took my dog there for boarding last week and he was perfectly fine. Picked him up & he bleeding from his ear, tail, and body & sitting in his feces. He had diarrhea, his eyes were runny with mucous. He developed a horrible cough that was scary. Took him to the Vet he was diagnosed with Kennel Cough. He also has a rash and there are sores on his paws. I would never take my dog there again and I recommend no one else does if you love your pet. $$$ lost. Trust there is a reason that they do no have came... read more
Business response:
We appreciate you bringing this experience to our attention. Pet Paradise strives to deliver a great experience for every guest. Much like a common cold in humans, canine infectious tracheobronchitis (kennel cough) is airborne and can be contracted anywhere. All our guests at Pet Paradise are required to have a current Bordetella vaccine, but just like the flu shot in humans, the vaccine is not always 100% effective in preventing it. May a member of management contact you to learn more?
I'm very disappointed with the service I received from Pet Paradise. While I was on vacation for only a little over three days, I left my dog Jasmine in their care and when I came back to pick her up, she wasn't in a great mood. I found out why when I saw that she had scratches along her legs (as if she scraped it along something) and a cut on the tip of her tail as if it had been snipped. She also had her nails clipped while she was there, but they only clipped the nails on her back legs and did a terrible job of doing so a... read more
Business response:
We are sorry to hear that your experience did not meet your expectations. May a member of management contact you to learn more?
Frequently asked questions about Pet Paradise Snellville
How is Pet Paradise Snellville rated?
Pet Paradise Snellville has a 3.7 star rating with 522 reviews.
When is Pet Paradise Snellville open?
Pet Paradise Snellville is closed now. It will open at 6:30 a.m.