PetPeople by Hollywood Feed

Name: PetPeople by Hollywood Feed
Address: 2484 E 146th St, Carmel, IN, 46033, US
Telephone: (317) 571-0080
Price range: $$
Rating: 4.8

4.8

★★

200 reviews

|Pet Stores|Carmel, IN 46033 United States

2484 E 146th St, Carmel, IN 46033 United States

(317) 571-0080

https://locations.hollywoodfeed.com/in/carmel/2484-e-146th-st.html

Closed now

About

Hollywood Feed (formerly PetPeople) is a natural and holistic pet specialty retail store in Carmel, IN. We offer the highest quality dog and cat foods, USA-made treats, toys, beds, and more! To offer the best customer service, our Feed Team sales associates receive over 40 hours of training from veterinarians, nutritionists, vendors, and behaviorists each year. Hollywood Feed is committed to helping pet owners make informed decisions about the products they buy for their four-legged family members. Come see why Hollywood Feed is a different breed of pet supply store.

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4.8

★★

200 reviews

5★166

4★17

3★7

2★0

1★0

10 reviews have no rating

Reviews(109)

Google Reviews(91)

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Rob D. on Birdeye

★★

2 months ago

Staff at the location were super friendly! They also checked in multiple times while we browsed, which I appreciated. Prices are a little high, especially on cat toys - this is my only drawback. The store was clean and organized well, every product was faced outward which provides a neat aesthetic. Decor is fun and appropriate. I probably won't be back for food as it was a little pricey for me, but the cats seem to like the toys enough that I'm sure we'll need to return for more

Business Response:

Rob, Thank you so much for your fabulous review. This was very informative. We love hearing about the wonderful experiences our customers have had at our establishment! A great thing we are able to offer when it comes to pricing is our amazing price match guarantee! If you find a competitor that has the same product at a lower price, don't hesitate to let us know, we are happy to match that price! We also have our Frequent Feeder programs to help with food costs as well as rotating specials. Again, thank you for your feedback and we hope to see you again soon! Amber W. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Tod L. on Birdeye

★★

2 months ago

Exceptionally Service!!!

Business Response:

Stephanie R. on Birdeye

★★

3 months ago

Good customer service and price matching

Business Response:

Stephanie, thank you for being our 5-star customer! We appreciate you and value your support! At Hollywood Feed, we are dedicated and committed to you and your pet(s). We believe in doing what is right for our customers. We train our staff to help everyone in the best way possible, and that includes carrying items to the register and your vehicle! We take pride in the services we offer, the products we sell, and the pets and people we help every day. Thank you for being a part of the Hollywood Feed family! We look forward to seeing you again soon! Deetrik G. Customer Service Liaison Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Patti M. on Birdeye

★★

3 months ago

they gave a lot of information on food I was looking for made it easy to pick food

Business Response:

Thank you so much for your stellar review! Our staff receives 40-50 hours of training each year on customer service and the products we have in store to better serve our customers. We're thrilled you're pleased, and visit us again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Megan C. on Birdeye

★★

3 months ago

Friendly and helpful staff.

Business Response:

We are always excited to receive such an amazing review! Great customer service is always something that we strive for and we are happy to have such great feedback! Because of awesome customers like you, we were ranked Number 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. We hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Sharra F. on Birdeye

★★

3 months ago

it isn't bad but I prefer the feeling I always get when I would go to the Hollywood feed store. That's why I would go out of my way to go there when it was open. They knew me by name and my dogs. This store I dont feel like it's near as friendly. I also feel the Hollywood Feed employees are more educated on what the products do and where they are located.

Business Response:

Hi, Sharra! Thank you for the review. We are so sorry your recent experiences have not been up to standard. I have relayed this to the Regional Manager, Deonte Barbee, so that they can take appropriate action with their team. You can also reach them at deontebarbee@hollywoodfeed.com for any further comments or concerns. Again, we are so sorry to hear about this and we hope you give us a chance to make it right!

Jami G. on Birdeye

★★

3 months ago

Always find great pup gifts here. AND, their self-service dog wash is amazing!

Business Response:

We are THRILLED to hear about your wonderful experience at our store. We think they’re pretty great too! Because of awesome customers like you, we were ranked 1 in the Pet Care category in Newsweek's _America's Best Retailers 2022_. Our team goes through 40-50 hours of training throughout the year on product knowledge, nutrition, and pet health. Thank you for the review and hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Micah B. on Birdeye

★★

3 months ago

The team at Hollywood Feed is always very attentive to my needs and are helpful in helping me find the best products for my fur babies!

Business Response:

Thank you so much for such an outstanding review! Our team strives to go above and beyond to provide a wide variety of quality products for each pet's specific needs and ensure an excellent experience for each customer! We're thrilled you're pleased with our service and hope to see you again soon! Taylor M. Customer Service Hollywood Feed Be sure to visit hfu.hollywoodfeed.com to enroll in Hollywood Feed University alongside our employees while we learn more about our pets' health & behavior from veterinarians, nutritionists, and other accredited members of the pet industry!

Beth S. on Birdeye

★★

3 months ago

There is a middle age gentleman who always seems annoyed, or has an attitude when asking him a question. The store just doesn’t have the same feel as it used to from several years ago. Plus, they have stopped carrying a lot of products now the the new company bought out Pet People.

Business Response:

Thank you for taking the time to leave us your review! We always appreciate feedback from our customers as it helps us to learn and grow. Your 3-Stars indicate that we have room to improve, so we would love to hear more about your recent visit. This will be escalated to the regional manager, Deonte Barbee, so they can take the appropriate action with our team. Please reach out to them directly at deontebarbee@hollywoodfeed.com with more details so that we can work to correct this situation. We certainly hope to hear from you soon and that you'll give us the opportunity to make your next visit better than your last!