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Petro Home Services
- Heating & Air Conditioning/HVAC
- Canton, CT
About this business
Location details
12 Colonial Rd, Canton, CT, 06019, United States
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Worse service ever
Business response:
We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you so we can address the issue and rectify the situation. Please provide a direct phone number where you can be reached and a manager will be in touch with you shortly. Regards, Petro Home Services
It didn't go anywhere. It's been about 2 weeks since I requested that someone contact me about replacing my current heating system and I have yet to receive a call. If this is how they treat perspective customers I hate to see what happens when they get on the job.
I was a loyal customer for 20 years. However, this winter they let my oil heater run dry and then charged a full $1.25 a gallon more than the previous delivery to fill me up. When I called other dealers in the area, none of them had raised there prices. To add insult to injury, when I called to complain they kept me on hold for at least 30 minutes and offered to give me a 50 cent reduction on the Fuel that they had gauged me for. I switched to Rydel Fuel and so far am quite happy.
The cost was part of a contract. The first time they gave me a window and the window went by that.
If you value your money, time, or property do not do business with Petro.
I have been a Petro customer for 8 years. I have a service contract for my oil furnace with them, and they replaced my oil tank last year. Their estimates are a bit pricy, but I know what I'm getting with them and have always been very satisfied with the results - until I signed up for their air conditioning service plan last summer. First of all, the first bill they sent me had a late charge on it, inappropriate, which I had to waste time getting them to remove. The technician they sent for my service appointment last Septe... read more
According to them, because I told them that I wanted their service over their phone, when I asked for information through the mail I was obligated to pay them for their service.
Frequently asked questions about Petro Home Services
How is Petro Home Services rated?
Petro Home Services has a 4.3 star rating with 148 reviews.
When is Petro Home Services open?
Petro Home Services is open now. It is open 24/7.