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3773 Summit Glen Dr., Dayton, OH, 45449, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 06:30 a.m. to 7:00 p.m. | |
| Tue | 06:30 a.m. to 7:00 p.m. | |
| Wed | 06:30 a.m. to 7:00 p.m. | |
| Thu | 06:30 a.m. to 7:00 p.m. | |
| Fri | 06:30 a.m. to 7:00 p.m. | |
| Sat | 07:00 a.m. to 5:00 p.m. | |
| Sun | 12:00 p.m. to 5:00 p.m. |
I am in complete shock after picking up our dogs. They were covered ENTIRELY with their own urine and poop. I know that pet suites asks if they want a bath at the end… and now I get it. It’s because they let them sit in their own feces the entire time! We are already paying so much for them to be there… I wasn’t going to spend more money on a bath. But this is clearly how they cover up the way the dogs are treated and cared for. This makes me believe that they don’t take our dogs out 3 times a day like it says, plus a once a... read more
Business response:
Taryn, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to let us know in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Someone from our management team will be contacting you shortly to discuss this issue.
Our dog came home so sick on Saturday 4-10-21 She is currently in icu and we aren’t sure she is going to make it. When we called to check on her nobody called us back. We received a text the next day saying her nose was running but seems fine. She does have allergies so we didn’t think anything about it. The nasal drainage that she has is brown mucus. Huge difference! The bag of dog food we sent came back full of ants! I was told her sickness is from not cleaning and sanitizing properly. Please do not take your pets there! W... read more
Loki, our 4 y.o. male pitbull/mix was dropped off for short term boarding early morning on Friday November 13th -(9 am pickup) Monday November 16th while we were out of town for a wedding. Upon arrival to the facility drop off was handled professionally. We provided Loki with his go-bag of toys and three labeled ziplock bags with the dates on them, each with two cups of food per his appropriate diet. We explained there was one bag of food per day to be given in the AM to the assistant who took care of check in. Saturday ev... read more
Business response:
Theresa, we are truly sorry to hear you had a negative experience with us and appreciate you taking the time to chat in more detail. Our number one goal is to offer exceptional care and service, so please know we take this feedback seriously. We have shared your comments internally and will be working hard to ensure your next visit with us is a good one. Our team looks forward to seeing you and your family again soon.
We have used their services multiple times, but their quality of service seems to be deteriorating. Our dog came home with a wet dog bed for the second time. He was covered in urine and developed skin infections on his back legs while he was there. (4 days) We won’t be using their services again.
Business response:
Hi Kaylee, we are sorry to hear you were not satisfied with your pet’s visit. We aim to provide the highest quality of care to your furry friend and are saddened that you felt otherwise. Someone from our team will be contacting you shortly.
Do not get your dog groomed here. They completely shaved my dog’s tail without my permission. Terrible
We boarded our dog here while we went to get married and came back to our dog in terrible condition. First of all, the bed we brought disappeared and their explanation was that we didn't bring a bed. We brought medicine for him to take and they returned a full bottle. Our vet has him on a heavy diet to gain weight, so we gave instructions for the amount of food he needed. He came back severely underweight (we can see every rib, his spine, and his hips)! The worst part we noticed once we got home is that his tail looks like ... read more
Took my dog to Pet Suites to be groomed (bathed, nails cut and hair cut). We asked for a teddy bear cut for our pomeranian and she came out with a lion cut. Asked for her potty area to be shaved down as close as possible, she's as hairy there as she was before she went in. She still has mattes where her collar is and her hair is eneven. Her bows were put in so poorly they fell 4 hours later. Usually my dog keeps her bows in for weeks and we eventually cut them off. She has also been coughing since early this morning an... read more
Don't take your dogs here. They are not truthful about exposure to kennel cough. My sister's dogs both came down with a horrible strain of kennel cough. Coughing so bad, that they actually coughed up blood.
PetSuites Dayton has a 4.4 star rating with 697 reviews.
PetSuites Dayton is closed now. It will open tomorrow at 12:00 p.m.