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Pettis Pools & Patio Facebook
- Construction
- East Rochester, NY
About this business
Location details
825 Fairport Road, East Rochester, NY, 14445, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer Service and the Service Department are Horrible ! the only retailer and service department in the area for Softub. We've had nothing but problems, can't get a straight answer from anyone and Erin was extremely rude to me on the phone. Excuse after excuse with no end in sight as to when I'll even have my power pack looked at much less fixed. Lied to over and over again. Going on 8 weeks with no answers! I need my hot tub for medical issues but no one seems to care ! I would not reccomend this company or the purchas... read more
Business response:
Hi Tanya, I'm so sorry that you feel that you have had a negative experience with our service department and one of our employees. We definitely want to make all of our customers happy to the best of our ability, so let me try and explain the issue and see if we can get you some answers. I see that you brought us your motor unit on November 17th, and we are looking at them in the order that they are received. The unfortunate part of all of this is that we have been having trouble getting parts from the manufacturer for a... read more
Bought a hot tub about 7 years ago at the state fair.Since spring of 2016 we have been trying to get replacement jets for the tub. Countless emails, a visit to the Pettis tent at the fair again last year with a promise of a call within a week and another email last week and still not one person can call to tell us about the jets. We shut the tub down 18 months ago. It’s a paperweight on our patio. Customer service = non existent!
Business response:
Hello Mr Baker. We sincerely apologize for the lapse in communication on our part. I know that Dale was working with you in 2017 and I understand that we did not follow through on approving an order for you, and for that I apologize again. We definitely want to get you the proper parts that you need and get your tub back up and running for you. Dale sent you an email this morning to try to get this taken care of as quickly as possible. If you could, please either respond to his email or contact him directly at (585)392-7711 ... read more
So we won’t be shopping at Pettis Pools any more. Terrible customer service. They sent me a postcard that said if you bring a water sample in you can get a free Baquasil chemical kit. So of course we took the 30 minute drive to get there with the sample. Because we already use Baquasil they said we can’t get the free stuff. No where on the card did it say for new customers only. We will just buy our stuff via amazon. Looked everything up online and would have saved at least $25, gas, and our time. So much for supporting loca... read more
Business response:
Hello Karen, I'm very sorry for your negative experience. I've reached out to all of the store managers to get to the bottom of this issue. Technically, the coupon was to convert new customers to the BaquaSpa system but we decided to offer to anyone who presented the coupon. I'm not sure where the disconnect happened with the person you dealt with at the store, I would like to offer to send to you the chemical package from the postcard and a second one free ($... read more
RecommendedSee previous post
I spent almost 30k with Pettis pools and liner is wrinkling and the pool is only 4 years old plus this is the second liner....due to last liner having a defect...my pump broke last year and I was charge almost $300 and I refuse to make payment.....They installed drainage around the pool and it must not be working or this wouldn't happen.
They teach their employees to scam people coming in. I was JUST there and “Nina” came with me through the aisles to show me what I needed and what amounts. She had spoken to my husband on the phone (I called while I was there so she could explain to him what we needed). Not only did she give me 2 bags containing 12 bags of shock, ph-, and chlorine tablets (all which she said she discussed with him)- I left with a $150 bill and my husband saying we DID NOT in fact need all of that. We returned within 30 minutes only to have P... read more
All they do is push chemicals. Wife went there for shock, she came out with 12 bags of shock, ph lower and tablets. When I tried to return the chemicals they pushed on them they suddenly have a no return policy on unopened chemicals. Give me a break...bunch of scam artists never shop there!!!
Business response:
Mr. Belpanno, thank you for letting us know about your frustrations. We take water chemistry and customer service very seriously. We invest thousands of dollars each year to provide the most accurate water analysis for our customers free of charge. These are only recommendations and we would and could never force someone to purchase anything that isn’t in their best interest. The recommendations we offer are from the APSP which works diligently with the NSF and the departments of health across the nation. Our store staf... read more
Thought we where buying a quality product only to find out that we didn’t. Pool is 3 years old opened this spring and found the shallow end has wrinkles on the floor and they want to charge for repairs was first told it was ground water when I said their draining system must not have worked then it became a chemical problem never had this in other pools
Business response:
Hello Jeff. This is Julie Pettis, one of the owners of Pettis Pools. I understand that my partner, John, has been out to your home to assess the issue with your liner, and that plans are in the works to repair the wrinkles on the floor. Thank you for allowing us the opportunity to take care of you. I also want to reassure you that you absolutely did buy a quality product as we have carried the Fox line of inground pools since 1962 and know it's a top-end pool.
Last week the pool we purchased from Pettis was installed in about 4 hours by their subcontractor and everything was great. The Salt System installed by Pettis took 9 visits over one week to be installed properly. The installer (Frank) came and left 5 times over 3 days, we had to call to find out if and when he would be returning and whether Frank was done. The system was mounted to a board with the screws sticking out on untreated plywood, the plumbing wasn't level, electrical cords had wires showing and Pettis blamed the p... read more
Frequently asked questions about Pettis Pools & Patio Facebook
How is Pettis Pools & Patio Facebook rated?
Pettis Pools & Patio Facebook has a 4.7 star rating with 163 reviews.
When is Pettis Pools & Patio Facebook open?
Pettis Pools & Patio Facebook is closed now. It will open at 9:00 a.m.