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Physicians Immediate Care
- Addison, IL
About this business
Location details
1690 W. Lake Street, Addison, IL, 60101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 1:30 p.m. |
They need more help . To slow, to long of a wait. With appointment. First time I went here us was great. This is frustrating. You don't want to be treated like cattle but I had a simple ear ache. Should have waited tge first time I came in instead of coming back 2 hours later for an appointment. Still here 5 hours later
Business response:
Unfortunately, the wait times at an urgent care, like Physicians Immediate Care, can occasionally be unpredictable. This is because of the nature of the service being provided. The severity of each patient’s sickness or injury differs, making some encounters longer than others and also forces the medical staff to triage patients based on their medical needs if we have a trauma patient that requires immediate attention.
No point in making an appointment. They are not honored and you wait along with all walk- ins. My appointment was 10:18, and I was seen 2-1/2 hours later.
Business response:
Thank you for your review. We are so sorry for your long wait time. Due to staff shortages, we are experiencing some delays. We are working diligently to hire more staff at our busiest locations to address this issue.
My sister went in because she has a sinus infection and needed antibiotics to clear it up. She gets sinus infections often, and through her experience, knows that it only goes away with 10-day antibiotics. The PA that saw her, Rachel Ruzevich, was rude from the start and made it apparent that she did not want to be there. She would not listen to my sister's concerns and her experience with this before. She did not want to prescribe her antibiotics and wanted her to wait it out for a whole week to see if it gets better or not... read more
Business response:
We are very sorry that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and your comment has been forwarded to our Operations team. We would appreciate the opportunity to speak with you to discuss your experience. If you wouldn't mind, please email us at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible.
Don't bother to make an appointment they take walk-ins in front of someone who makes an appointment
I typically do not take the time to write a review. But, my level of frustration and disappointment warrants one. Let's start with the fact that I made an appointment, was told to show up fifteen minutes early; followed all items that were requested of me and then waited an additional 45 minutes to be seen after my appointment time. I was required to pay prior to service or they would not see me (45 minutes late for my appointment).
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.4 star rating with 635 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is closed now. It will open at 8:00 a.m.