This profile has been claimed by the business owner or representative.
Physicians Immediate Care
- Addison, IL
About this business
Location details
1690 W. Lake Street, Addison, IL, 60101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
As a walk in, I was forced to make an appointment and it was still over 60 minutes wait. They seemed to be having a great time in the treatment area with all the talking and laughing. Just needed drug screen, I didn't need to see the provider. The intake person was bothered when I would ask if my appointment would be soon. Never again.
Business response:
Hi Theresa, we understand how frustrating this can be. Please send us an email at wecare@wellnow.com so we can look into it. Thank you for bringing this to our attention.
Absolutely the worse place , tried up selling all kinds of testing which was unnecessary for my type of visit, spent more time on computer then on me !!! I wouldn't go back even if by ambulance!!!! I'd opt out !
Business response:
Hi Diana, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Better employees. Better care, more helpfulness. Location Addison IL. Did not feel that they cared about helping.
Business response:
Hi Laurel, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
This is not a great facility. My daughter was misdiagnosed here and went on to suffer another two weeks with a chronic cough. She is prone to bronchitis and when she mentioned this to the Dr. at her visit, he brushed her off and told her she had asthma. Which is false. She is 21 and has never had a history of asthma in her life. She had been coughing for a few weeks already and he diagnosed her with asthma and prescribed a steroid and an inhaler. Today, she was clinically diagnosed with bronchitis by a physician at Elm... read more
Sitting in the waiting room now, second time with an appointment, first 3 hr wait, now going on 45 minutes..... they have taken in walk ins before me with an appointment. From reading the previous reviews this is normal here. No respect for peoples time. Don't bother making appointments. The time is not honored.
They need more help . To slow, to long of a wait. With appointment. First time I went here us was great. This is frustrating. You don't want to be treated like cattle but I had a simple ear ache. Should have waited tge first time I came in instead of coming back 2 hours later for an appointment. Still here 5 hours later
Business response:
Unfortunately, the wait times at an urgent care, like Physicians Immediate Care, can occasionally be unpredictable. This is because of the nature of the service being provided. The severity of each patient’s sickness or injury differs, making some encounters longer than others and also forces the medical staff to triage patients based on their medical needs if we have a trauma patient that requires immediate attention.
No point in making an appointment. They are not honored and you wait along with all walk- ins. My appointment was 10:18, and I was seen 2-1/2 hours later.
Business response:
Thank you for your review. We are so sorry for your long wait time. Due to staff shortages, we are experiencing some delays. We are working diligently to hire more staff at our busiest locations to address this issue.
My sister went in because she has a sinus infection and needed antibiotics to clear it up. She gets sinus infections often, and through her experience, knows that it only goes away with 10-day antibiotics. The PA that saw her, Rachel Ruzevich, was rude from the start and made it apparent that she did not want to be there. She would not listen to my sister's concerns and her experience with this before. She did not want to prescribe her antibiotics and wanted her to wait it out for a whole week to see if it gets better or not... read more
Business response:
We are very sorry that you are not satisfied with the level of customer service provided by one of our staff members. We take patient service concerns very seriously and your comment has been forwarded to our Operations team. We would appreciate the opportunity to speak with you to discuss your experience. If you wouldn't mind, please email us at patientservices@visitphysicians.com with your contact information and we will get back to you as soon as possible.
Don't bother to make an appointment they take walk-ins in front of someone who makes an appointment
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 4.4 star rating with 737 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.