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Physicians Immediate Care
- Palatine, IL
About this business
Location details
29 N. Northwest Highway, Palatine, IL, 60067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Went there at 7pm for a diverticulitis flare and waited over 55 minutes. During that time, they told me my insurance was not accepted, AFTER I had gone there yesterday?! I told them they were not compassionate, and Atamaska said that "ALL urgent cares are like them"?! She took me back and wrote my vitals on a "paper towel"?! Then she came back and said the doctor could not diagnose me without a CT scan or Ultrasound, so I was told to go to the ER. All this after waiting almost an hour and they were fully aware of what I... read more
Business response:
Hi Karen, thank you for giving us the opportunity to address this. We want all of our patients to feel as supported as possible and we’d like to opportunity to look into this. Please email wecare@wellnow.com with the patients full name, dob, and preferred contact method. Again, thank you for taking the time to let us know about your experience and sharing your feedback with us.
I would give 0 stars if I could. My family and I have been coming here as needed for quite a few years, but today will be our last visit. I scheduled a sports physical for my son with a 2:10 PM appointment. By 2:50 PM, we were still waiting. I overheard the front desk tell another patient that they were running late and it would be a two-hour wait. Thinking I must have misunderstood, I went up to confirm. I was told that they "shouldn't really be called appointments" because they take walk-ins ahead of scheduled times and t... read more
Business response:
Thanks for sharing your experience, Beckie! Your feedback helps us improve, and we’d love to hear more. Feel free to reach out at wecare@wellnow.com.
I went in for a drug test and was told it would be a 15 minute wait. Ended up waiting over an hour and 15 minutes. Took all of 3 minutes when I finally was seen. Didn't even have a lot of people ahead of me. Recommend going any where else.
Business response:
Hi Bob, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Despite having confirmed I had paid and standard procedure being paid in full on day of visit- I was sent to collections for an unpaid debt that I already paid. It's a year out from the appt and I now am having to talk to the credit bureaus and dispute things and just generally take time out of my day to avoid things showing on my credit history. So just make sure to keep your statements to prove if this happens to you. The doctor I saw was wonderful tho!
Business response:
Hi Marie, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
First and last time I'll ever walk into that place. Got there 15 minutes before they close they would not even look at my symptoms. Told me to come back in the morning and it wasn't serious enough to even check it.
Business response:
Hi James, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Horrible scheduling experience. Front desk was uninformed. 2 walk-in appointments taken before me with no explanation. Will never go back.
Business response:
We would like a chance to look into this, Kendra. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
Insanely overpriced. I made appointments for my two sons and myself for rapid strep tests and it cost $260 each.
Business response:
Hey Stephanie, we're sorry to hear about this. When you have a moment, please email us at wecare@wellnow.com. We're here to help and would love to look into this for you. -The Customer Service Team
The Dr.and staff are nice but in general the whole operation is slow even with a appointment
Business response:
We apologize for any delay you experienced. Our team is committed to getting every patient seen as quickly as possible, and we value your feedback. Please feel free to reach out to us at wecare@wellnow.com so we can address any further concerns.
Update - two days later. Only 6 of my nine stitches remain. Hopefully it stays closed! I went in for a checkup. No bedside manner still. Stay away from this place! Update - three days after my stitches. Five out of the nine suture's have fallen out on their own - with my hand basically immoble . I have only four holding my wound together. Waiting for a "drs" call back. When I called today - they recommended I come back in and "have it re-stitched"....WTF are they serious? BTW - none of the examining rooms had the proper equ... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.8 star rating with 667 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.