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Physicians Immediate Care
- Palatine, IL
About this business
Location details
29 N. Northwest Highway, Palatine, IL, 60067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
First and last time I'll ever walk into that place. Got there 15 minutes before they close they would not even look at my symptoms. Told me to come back in the morning and it wasn't serious enough to even check it.
Business response:
Hi James, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Horrible scheduling experience. Front desk was uninformed. 2 walk-in appointments taken before me with no explanation. Will never go back.
Business response:
We would like a chance to look into this, Kendra. Please reach out to wecare@wellnow.com. Thank you for sharing this with us. -The Customer Service Team
Insanely overpriced. I made appointments for my two sons and myself for rapid strep tests and it cost $260 each.
Business response:
Hey Stephanie, we're sorry to hear about this. When you have a moment, please email us at wecare@wellnow.com. We're here to help and would love to look into this for you. -The Customer Service Team
The Dr.and staff are nice but in general the whole operation is slow even with a appointment
Business response:
We apologize for any delay you experienced. Our team is committed to getting every patient seen as quickly as possible, and we value your feedback. Please feel free to reach out to us at wecare@wellnow.com so we can address any further concerns.
Update - two days later. Only 6 of my nine stitches remain. Hopefully it stays closed! I went in for a checkup. No bedside manner still. Stay away from this place! Update - three days after my stitches. Five out of the nine suture's have fallen out on their own - with my hand basically immoble . I have only four holding my wound together. Waiting for a "drs" call back. When I called today - they recommended I come back in and "have it re-stitched"....WTF are they serious? BTW - none of the examining rooms had the proper equ... read more
Go to another immediate care center. There's probably better options for immediate care than this place if you have a choice. We experienced a lot of problems. My son was misdiagnosed with a fractured wrist at this Physicians Immediate Care location. They had a lot of trouble reading the X-ray but they didn't even show the X-ray to us so we don't know what they were looking at. To be fair, they did advise that we also visit an orthopedic specialist and good thing we did because the doctor could not even find the fracture the... read more
This place is a hot mess..They never asked for my name and treated me under the wrong patient name. I only noticed when I was signing a document and realized they had the wrong person. They charged a different persons insurance and were very unapologetic about it. The nurse was very short with me and talked over me while I was trying to explain my symptoms. The nurses/doctor also did not knock before entering my room which is a basic rule for any medical profession. There was an extreme lack of professionalism. I also had to... read more
So understaff !! ( only one "nurse " , one "MD " and one front desk person ) Over 2 hours for a physical exam! Mostly waiting !! Also, tried calling to make an appointment beforehand ! No one answered ! Don't come here !
Very disappointed, I get that they are understaffed but prioritize appointments vs walk-ins otherwise what is the point of taking appointments. I made an appointment for my son and we waited 2 hrs without being seen and was told that there was only one provider and was taking care of more seriously ill walk-ins. I know it's not her fault, but the way the clinic is run is a total mess. They could have at least offered me a box of band-aids for wasting two hours of my life as a consolation for falling short on their health car... read more
Frequently asked questions about Physicians Immediate Care
How is Physicians Immediate Care rated?
Physicians Immediate Care has a 3.8 star rating with 645 reviews.
When is Physicians Immediate Care open?
Physicians Immediate Care is open now. It will close at 8:00 p.m.