Physicians Immediate Care

Kristopher G 

on BBB

11 months ago

My wife had a Covid test for a serious medical procedure. 2 years later we receive a collections notice for a $200 Covid test that was never billed to insurance. Have tried reaching out numerous times via phone and no one answers the phone, returns phone calls, or emails. Next step is the NYS Attorney Generals office. 

Denise F 

on BBB

11 months ago

Gone to Well Now in ********** ** several times and service was great! But the last time was a nightmare! I injured my Achilles on a storm door, got stitches, asked for antibiotic and they said I didn't need it, I told them I know my body, but nope no antibiotics. 5 days later...boom infection, pain, so I went to the urgent Care, they had a sign on the door SORRY DUE TO UNDERSTAFFING THIS OFFICE IS CLOSED! Returned the following day, did a skin culture on my wound, sent it out, 2 days later they are calling me to tell me I h... read more

Bryan A 

on BBB

11 months ago

Office demands copay when my insurance confirmed no copay is required. 

KRISTIN M 

on BBB

11 months ago

I was incorrectly charged for a visit on 8/1/24. My insurance has paid in-full the allowable amounts. I have made 3 phone calls to WellNow to request reimbursement and sent 2 emails to their email. Every time I call the 800 # I am told a check should be arriving soon or that I would receive a call back. Neither has happened. I was a bit hopeful when I put a negative ****** review and they responded with a new email address. I sent an email. I received no response. That was 5 days ago. Tonight I sent another email requesting ... read more

Julie V 

on BBB

11 months ago

Went to wellnow for sons apt. ************* card was lost we still havemt recieved a new card . Was told by staff they do not look up insurances. Staff was *** instrested in their own personal conversation rather help. Was told i had to pay out of pocket evem though had insuranc What md office or urgenr care isnt able to look a child insurance Went to a different urgent was seen no problems office was able to lookip hos insiramce 

Vicki H 

on BBB

a year ago

My daughter used WellNow. They never sent a bill. We received a collections notice only. DO NOT go to WellNow. Find another urgent care. 

Alyssa S 

on BBB

a year ago

I brought my daughter in for a physical and was up charged for a different service then sent a bill for the difference. When I tried to inquire about the discrepancy and why it wasn't billed to our insurance, the billing department lacked training, follow through, and customer service. I was told on two occasions that a manager would get back to me. It has been two months, and no one has reached out. Why was I asked for a 'co-pay' when nothing was being billed to insurance? Why change the nature and price of the appointment ... read more

Stefanie R 

on BBB

a year ago

Billing department is a scam. Their systems are extremely faulty. Took my daughter for a sports physical, which required prepayment prior to even being checked in. I did that and received a receipt. Then 2 weeks after the visit I was sent a bill. They mixed up patient numbers and could not be resolved by proactively calling. I had to email the receipt received from them to a general email address and got no response. Instead received repeated phone calls and text message saying I had overdue payment. Calling again I was now ... read more

Robert D 

on BBB

a year ago

I received a bill from WellNow in July for services rendered over 2 1/2 years prior. I called to find out what it was for and was told they were re-filing with my insurance and not to pay the bill. I then received another bill on 9/7 stating that I still owed the money only to find out that they sent it to collections on 9/6, the day before I got the bill. WellNow says there is nothing they can do. I can't even pay the amount due because it was sent to collections. I tried calling the collection agency and they said there is... read more