Physicians Immediate Care

Mary-Ann A 

on BBB

a year ago

I received an invoice and promptly paid it. One month later I received another bill saying my account was overdue. I have spoken to three different people and was told the receipt they provided me when I paid the bill was not acceptable proof of payment. What??? Makes no sense to me. I then had to send them a copy of my credit card statement proving I charged the payment. I was told they have to research this and make sure the payment was actually made. My credit card company is now involved trying to resolve this for me. I ... read more

Debra B 

on BBB

a year ago

I rarely need to visit an urgent care but in the past I have chosen the Well Now on *********** in ***********, **. They had a clean environment and friendly staff. Today I had an eye injury and when I called my optometrist they advised me to visit urgent care for an exam. I got there and they handed me a tablet and told me to enter all my info and scan my ID and health insurance, a little annoying but I understand things change. I give the tablet back and the woman advised me I had a $40 copay. I told her I didn't have a co... read more

Alexa C 

on BBB

a year ago

*****. Went to our local WellNow many times, no issues before. This particular time they saw me quickly and sent me to the hospital ( never asked for payment, I knew I was in the system so figured they would send the bill.) ******* got a bill months later that said "FINAL NOTICE, WILL GO TO COLLECTIONS IF NOT PAID"- only to find out they TOOK my money out of my *** account the same day! Never got a bill until that day. No warning, and instead of $165, they took $400! I use that account for my son's therapy and they wiped it ... read more

Molly S 

on BBB

a year ago

I brought my autistic child into WellNow Urgent Care in **************, ** for a st*** test 5 months ago. I just received the first and only bill labeled "final notice" with a $375 charge with no sign of insurance claims from his ********* I called the WellNow billing department who stated they filed the claim but it was rejected by ********. After calling ********, the customer service *** stated that it had been rejected because there was a **************** on file and all WellNow needed to do was ***rocess the claim to bo... read more

Don S 

on BBB

a year ago

Went to lockport wellnow, the medical attention I got wa* great, but the billing and cu*tomer *ervice wa* the wor*t I have ever experienced, received 1 bill for my copay and paid it promptly, month* later *tart getting call* from debt collection that I owned ***** but I never *aw a bill called cu*tomer *ervice and they *aid they couldnt help me. Never found out what the bill wa* for ...la*t time I will u*e wellnow don * 8/26/2024 

William S 

on BBB

a year ago

Their website clearly states that they do STI screenings. I usually go to ***********************************, but WellNow was much closer so I decided to go there instead. I tell the receptionist that I'm there for an STI Screening and fill out the paperwork. The provider walks in (*********************) and says "so it ***** when you pee?"No? I never said that. What a weird thing to assume.... I'm here for a yearly screening. He told me that he's never heard of that in 26 years of being in the medical field. Then he says s... read more

Tim L 

on BBB

a year ago

I received a bill 2 year 5 months after my visit stating I was turned into a collecting agency. It didn't matter that I never received a ***** ***** changed my address, never changed my email address, ***** changed my phone number. Since it has been turned in to the collection agency they cannot answer any of my questions because they state they cannot see anything, But I can log onto Well now and pay my bill. Make this make sense. Well now blamed it on my insurance and I check with insurance and they paid their part of the ... read more

Rachel F 

on BBB

a year ago

Terrible customer service! Be VERY careful what you sign. They took out the payment that was owed without my consent from my bank account. When I thought I was signing authorizing payment for my visit, apparently it was for ANY payment. They refused to refund the money to my account. My insurance company had already mailed them a check for the amount owed, if only they had waited for it. Now I have to wait until they receive it to get my money refunded. 

Jose S 

on BBB

a year ago

I strongly recommend considering an alternate location. I have encountered numerous issues at this particular branch, primarily due to the unprofessional conduct of certain staff members. For example, ************** has demonstrated a lack of seriousness in his duties, often misdiagnosing patients (me and my family) or inappropriately asking what medications they would prefer, seemingly just to expedite their departure. This has been my personal experience, and it reflects a significant level of unprofessionalism.Additionall... read more