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Pine Belt Honda
- Car Dealers
- Hattiesburg, MS
About this business
Location details
6881 Highway 98, Hattiesburg, MS, 39402, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Pine belt honda's service after the sale is atrocious. I bought a brand new Honda Civic from them in May. 4 weeks later I'm washing the car and I noticed one of the tires was coming apart with only 1500 miles on it. I take it back to them to get the tire replaced under warranty. They didn't have the tire on hand and told me they had to submit a claim with Honda. They put a cheap tire on it to get me on the road. i went and asked the sales manager, Jamie, why not give me a tire off one of their new cars, and when the new one ... read more
My husband is over there right now because my brand new less than 30 days from the purchase tire is falling apart and is very dangerous to drive. Jamie, the manager refuses to pull another tire off a current Civic to fix it and let me drive my car to Jackson where I work all week. He absolutely says no he says they’re selling like hotcakes so he doesn’t wanna do that instead he wants to give me a piece of crap loaner car for my car. They care more about selling cars than keeping existing customers happy Jamie sucks and shoul... read more
Business response:
Nichole, we're sorry to hear about your frustration and understand your concern regarding the condition of your tire, especially on a recently purchased vehicle. The safety of our customers is extremely important to us, and we regret that this experience left you feeling unsupported. We understand that the situation and proposed solution did not meet your expectations. Please know that we have shared your feedback with management for review. Thank you for taking the time to bring your concerns to our attention.
I purchased a vehicle from this dealership and within 24 hours of driving it off the lot, one of the tires split. When I went back to get help, I was given two completely different explanations by two different workers — one said I must have hit something (which I absolutely did not), and another said it looked “malicious” and someone must have stabbed the tire. Neither explanation made sense, and neither came with any real solution. Then, the salesperson stated the management told him there was a “big chunk” taken out of th... read more
RecommendedI have been to Pine Belt Honda 2 times now for oil change and tire rotation both times they did not properly reset my TPMS system properly. It does get nerve wrecking when your system starts beeping telling you low air & you are in heavy traffic. The 1st time when I called them I was told “it’s not a problem, you can reset it yourself” yes, I can reset it myself after I check the air in all 4 tires.
Business response:
Thank you for sharing your experience with us, Tammy. We’re truly sorry to hear that your TPMS system was not properly reset after your visits — and we understand how stressful it can be to see that warning while driving in traffic. It’s important to us that our customers leave feeling confident and cared for, and in this case, we fell short. Your feedback will be shared with our service team so we can address this and prevent it from happening again. We’d love the chance to restore your confidence in us, and we invite you t... read more
RecommendedWhen I purchased the 2024 Accord in December, it was part of the contract for the 100K mile warranty to have all oil changes completed on site. After driving an hour and a half for the initial oil change scheduled at 3:00 for 15% oil life, I was greeted with “We were just about to call you since our system is down and we’re in the water without a paddle”. I explained I live on the coast and drove there specifically for this service. I was asked if there were other places on the coast to get an oil change. I reminded them... read more
Business response:
Brad, thank you for your patience and understanding while we navigated our system outage and we truly apologize for the significant inconvenience! Your trust and loyalty means so much to us, and if you'd like to discuss your experience with our service manager, Tyler, please give him a call at your convenience at 601-255-4700. Your feedback helps us grow, and we appreciate you sharing this with us!
I am usually not a person to leave a bad review somewhere but this is my third poor experience with this dealership. I assumed surely since they have their new state of the art dealership the service department would be professional, efficient, and worth the cost. I have a 2017 civic hatchback ex that this morning my radio head unit was completely without power rendering multiple systems inaccessible (climate control, radio/apple carplay, blinker camera, back up camera to name a few). I waited 3.5 hours without any initiated... read more
I had my car worked on by the service department and it broke down within 24 hours of them fixing it. The belt (which they stated in the inspection was fine and I didn't see any damage before taking it in) started shredding and tearing in the middle of me driving it. I went into try and figure out what to do and one of the sales team started getting in my face and talking/yelling over me when I was trying to ask questions about it and trying to find out if there was a member of management available.
With 8800 miles on my 2023 pilot service light came for transmission fluid. I was charged $78 dollars for this. I was told by service manager “problem” to this particular model. I asked for proof. Got none. Ask to see whoever was in charge. Waited an hour. She told she would check on it. Called me later that day. Again said a problem common to 23 pilot. Again I asked for proof. Got none. Later got a call someone to hear my complaint. Said he would call me back with an explanation. That was September 11. So I have to assume ... read more
Business response:
I apologize that you had this issue with your Pilot. We will be in touch
people beware of the service department they told me there top mechanic said it my car needed a crankshaft sensor i just put a new in it i told the service manager to put the old in my car since it was only 3 days old then he said it needed it a honda starter and i just replace it two days before they charged me 400 .00 so i brought i back home today and it was water in the gas so i wouldn't take a bycicle to there to be repaired at pinebelt honda in Hattiesburg ms
Frequently asked questions about Pine Belt Honda
How is Pine Belt Honda rated?
Pine Belt Honda has a 4.6 star rating with 970 reviews.
When is Pine Belt Honda open?
Pine Belt Honda is closed now. It will open tomorrow at 8:00 a.m.