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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Pocketpills was founded by a team of pharmacists and engineers who realized that pharmacies had not changed at all in the last 100 years. We saw there was a real need for an easier, more personal pharmacy experience—an experience that puts you first.
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Everything was perfect Pharmacists were awesome Teledoctor was helpful and awesome
Business response:
Thanks Leonie, glad to hear you enjoyed the experience. Words like these are certainly motivating and we look forward to serving you again! PocketPills Pharmacy
I was disappointed that I could not order Preservative-Free Cosopt eye drops and had to go to another pharmacy. You told me the preservative-free was discontinued. The other clinics hadn't heard that. So not sure what to think about that.
Business response:
Sorry about the inconvenience, Irma. Unfortunately, this variant has been discontinued by the manufacturer. We constantly work with our partner suppliers to ensure 100% availability of all required medications. Trust, our goal is to always delight our members and we look forward to an opportunity to serve you better in the future. Director of Operations, PocketPills Pharmacy
Great fast service
Business response:
Thank you for the feedback, John. Glad you enjoyed the speed and found our services efficient. Thank you for trusting us with your pharmacy needs and we look forward to serving you again! PocketPills Pharmacy
Easy and quick. Great customer support through text. Not one single problem!
Business response:
Thank you for the kind words, David. We feel motivated to hear comments like these and it further pushes us to constantly provide you with a seamless experience. PocketPills Pharmacy
Great! First time using it
Business response:
Thank you for trying our services, Courtney! Glad to hear you enjoyed the experience and we look forward to serving you with the highest standards, every time. Thank You - PocketPills Pharmacy
Exceptional service. Truly one of a kind
Business response:
Glad to hear you enjoyed the experience and we look forward to serving you again with a delight! PocketPills Pharmacy
Very quick and efficient delivery
Business response:
These keywords ("Quick & Efficient") are our favourite too, as they help us measure our performance and delight our members every time. Thank you, Jordan for trusting our services and we look forward to serving you again. PocketPills Pharmacy
Overall I am pleased. I am enjoying the pill packs very much. The people I have spoken to have all been great, kind and caring people. If I do have a complaint it's that the start up was rough. There was confusion in the initial coordination of my medication. I was constantly receiving calls from folks asking me the exact same questions, and it became rather annoying and frustrating. Like I said, other than this, it has been good.
Business response:
Glad to hear you were pleased with the services. We appreciate your feedback on the call today and are working to fix the internal processes to provide you a much better experience from the next time onwards. Thank you for understanding and giving us another opportunity to serve you better. Director of Operations, PocketPills Pharmacy
The ordering experience was quick and easy. Had a bit of a problem with a missed delivery, however the issue was rectified and my package was delivered within 24 hours
Business response:
Hi Chris Rolfe, we appreciate your feedback. We did connect with the logistics provider and shared your feedback. Thank you for trusting us with your pharmacy needs and we look forward to serving you better next time. PocketPills Pharmacy
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.9 star rating with 4,548 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is open now. It will close at 4:00 p.m.