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Pocketpills Pharmacy
- Pharmacy
- Surrey, BC
About this business
Pocketpills was founded by a team of pharmacists and engineers who realized that pharmacies had not changed at all in the last 100 years. We saw there was a real need for an easier, more personal pharmacy experience—an experience that puts you first.
Location details
5433 152 St, #108, Surrey, BC, V3S 5A5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 4:00 p.m. | |
| Tue | 7:00 a.m. to 4:00 p.m. | |
| Wed | 7:00 a.m. to 4:00 p.m. | |
| Thu | 7:00 a.m. to 4:00 p.m. | |
| Fri | 7:00 a.m. to 4:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Everything was stress free from first contact to receiving my birth control!! I was worried since this was my first time getting birth control in Canada, but Karen assisted me on the phone and answered all my questions and concerns. I am happy that my pills arrived on time because I almost run out of them.
Business response:
We appreciate your feedback, Erika and are glad to know you had a great experience. We always strive to provide a seamless experience to our users. All our pharmacy team members including Karen, are always motivated to provide the highest standards of service. Thank you again for trusting us with your medication needs and we look forward to serving you again. Thank You - PocketPills Pharmacy
The experience initially had hiccups, but customer relations is responsive, and gives the impression that they really do appreciate constructive feedback and are trying to improve. Director of operations, Rohit, called me directly after receiving mediocre review of experience, and actually solicited input for improvement. It was a surprisingly constructive exchange. I was assured pocket pills takes the growing pains very seriously and showed a genuine commitment to ironing things out for future.
Business response:
Thanks for your time, Edwin. We value your feedback and these insights will definitely help us further improve the processes. Appreciate your trust and will keep you posted once the changes have been implemented. Thank You - PocketPills Pharmacy
Such an amazing experience! Thank you pocketpills.
Business response:
Hi Vaibhav, Thank you for taking the time to submit a review. We are glad you had a great experience. Thank you for trusting us with your pharmacy needs, and we look forward to serving you again. Thank You - PocketPills Pharmacy
Great and convenient service. Would highly recommend!
Business response:
Thanks Lisa, appreciate your feedback. We are glad you had a great experience and look forward to serving you again. Thank You - PocketPills Pharmacy
Fast, personalized service. Got my pills in one day from Halifax to rural NB. Would do this again.
Business response:
Thank you for the feedback, Becky. We are on a mission to make pharmacy accessible at your convenience. Glad to know you had a great experience. Thank you for trusting us with your pharmacy needs, and we look forward to serving you again. Thank You - PocketPills Pharmacy
It was such a smooth transition from my old pharmacy to PillPocket! The customer service has been amazing as well!
Business response:
Thank you for taking the time to submit a review, Kim. At Pocketpills, we aim to provide our users with a seamless experience and bring convenience to them for all medication needs. Happy to know you enjoyed the interaction with our care team and we look forward to serving you again. Director of Operations, PocketPills Pharmacy
I’m very happy that I switched to you for my medications
Business response:
Hi Georges, Thank you for taking the time to submit a review. We are glad you had a great experience. Thank you for trusting us with your pharmacy needs, and we look forward to serving you again. Stay Healthy - PocketPills Pharmacy
This service has pros and cons. Actually getting the prescription ordered is far more cumbersome than necessary. There’s no point uploading a photo of your prescription, it doesn’t actually benefit the process. You have to fax it in or mail it. Definitely don’t order meds from here if you need them quickly, but for routine meds you know you will need all the time it’s okay. The doctor service part is really good though!
Business response:
Thanks for the detailed feedback Allison. We apologize for the inconvenience caused and are revisiting the internal processes that limited us to exceed your expectations. In order to resolve this issue, can we discuss the details on a call sometime next week; please suggest a convenient time that works best for you. Director of Operations, PocketPills Pharmacy
The process was simple, delivery was quick from time of request, and claimsecure used to cover the rest of the prescription.
Business response:
Thank you for taking the time to submit a review. Glad to know you enjoyed the simplicity and had a great experience. We appreciate your trust and we look forward to serving you again. Stay Healthy - PocketPills Pharmacy
Frequently asked questions about Pocketpills Pharmacy
How is Pocketpills Pharmacy rated?
Pocketpills Pharmacy has a 4.9 star rating with 4,548 reviews.
When is Pocketpills Pharmacy open?
Pocketpills Pharmacy is closed now. It will open on Monday at 7:00 a.m.