This profile has been claimed by the business owner or representative.
Polar Bear Air Conditioning & Heating Inc.
- Heating & Air Conditioning/HVAC
- Washington, DC
About this business
Heating and air conditioning services in Washington, DC and the surrounding area. Call our team for HVAC installation, replacement, repair and maintenance services. We are the trusted choice for heating and air conditioning in Washington, DC and Northern Virginia.
Location details
1045 Wisconsin Ave NW, Washington, DC, 20007, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent service all around, from installation to maintenance.
The crew from PolarBear was prompt, clean, and incredibly willing to work with me throughout the process to insure the entire install was done to my (admittedly high) expectations for aesthetics. Each day we worked through challenges they came across and the options they provided for how to work around them. The level of detail and pride in workmanship was apparent all the way down to the routing of lines and wiring to the outdoor units to make them as invisible and tight as possible. Since then I have had Polar Bear back to... read more
We replaced both systems with super high-efficiency equipment, which is lowering our utility costs. Everything went smoothly. However, the furnace was noisier than expected. The Polar Bear tech was able to make some adjustments in the venting and we changed to solid core doors for the closet the equipment is in.
Pretty good. I did ask for a quote to do some other work, which they have not given me. But they solved the problem I called them for, so I can't complain too much.
Thoroughly pleasant and professional, from booking an appointment to service delivery
Very well. Joe is very kind, helpful and trustworthy. They were flexible on timing and did the job in time.
Business response:
Thank you, it was a pleasure doing work for you.
Their estimate was for a little bigger unit, so I guess that might have been the difference in the cost. It was really hard to get ahold of them; like they use an answering service so the replacement took a while. And thenwhen the technician did show up for the appointment, he arrived later than the window they had given me. But they did show up. I mean, they were getting back to me, but it was just likewe wereon the phone a lot. For professionalism, they were great - A. I would probably not use them in the future because so... read more
They did not fix our problem. They were nice but they didn't really know how to fix our system and they did not tell us they didn't know how to fix it. The price was expensive.
Business response:
Upon arrival, our technician found there was essentially no refrigerant in this system. Refrigerant is quite expensive for all of us. After diagnosis, the customer was informed of the price for the leak search and seal and price of refrigerant per pound, and the customer authorized Polar Bear to proceed with the repair. This service was performed 8 months before this review, and we have no record that this customer contacted us subsequently if this did not solve the problem. We do stand by our work and return if an issue is ... read more
Frequently asked questions about Polar Bear Air Conditioning & Heating Inc.
How is Polar Bear Air Conditioning & Heating Inc. rated?
Polar Bear Air Conditioning & Heating Inc. has a 4.9 star rating with 277 reviews.
When is Polar Bear Air Conditioning & Heating Inc. open?
Polar Bear Air Conditioning & Heating Inc. is open now. It will close at 6:00 p.m.