Polar Bear Air Conditioning & Heating Inc.

Abby Lindsay 

on Angi

8 years ago

Very well! My house is challenging since I have no attic or crawlspace, but they were able to do external ductwork on the roof and also put the unit up there since there isn't much of a back or front yard. They were also very creative and thoughtful as to how to minimize putting ductwork in corners that would have to be boxed out and saving as much closet space as possible. They were very respectful about cleaning up while doing the work. They also became concerned that how they seal the ducts in the roof wouldn't be good en... read more

Andreas Andreou 

on Angi

8 years ago

I was very satisfied with their responsiveness in taking my call and setting up the appointment. Also, the technician was friendly and open to explaining what he was doing. The only hang up I have is the price I was quoted for the new thermostat. I was quoted a $189 price compared to $50-$75 that one can find online. When I asked him about that, he said that the price of $189 was right. This would be an excellent service experience if Polar Pear is more reasonable with the price of the thermostat. I understand that there is ... read more

Kent Lynn 

on Angi

8 years ago

Joe was very responsive in answering all my follow-up questions and requests, then scheduled the work promptly after I gave him the green light. His install techs - father and son - showed up (nearly) on time, but were very courteous & professional, got right down to business, working efficiently and neatly, then cleaned up the entire work site upon completion (including mopping!) I am very pleased with the equipment, the installation and the experience of dealing with Jesus, Joe and the Polar Bear install crew. 

Michael Ford 

on Angi

8 years ago

It went very quickly with little disturbance and almostnomess. The two technicians were experienced and efficient. The air distribution in the house is quite good. 

Christina Hertzler 

on Angi

8 years ago

Great! 24hr turnaround in the middle of a heat wave. Technician reinstalled parts the were installed incorrectly by the original contractor and explained to me how to stop prevent the issue in the future. 

BRAD GRANTZ 

on Angi

8 years ago

Polar Bear provided the lowest cost, most appropriately-sized estimate of three contractors. I checked the btu output on their proposed equipment against the square footage of the area covered by the unit. They were closest to the recommendation. The work was done quickly, too. 

Brian Davidson 

on Angi

8 years ago

The process from estimate to installation went very well. The estimator, Joe, was thorough and professional. We found their price to be about average compared to other quotes. The installation of the systems took less time than I anticipated, despite unexpected issues with street access (DC not enforcing the no parking permit Polar Bear pulled). The systems were up and running and worked exceptionally well. We recently encountered a setback with one unit when a valve broke. The technician worked methodically to discover the ... read more

Kevin Sheehan 

on Angi

8 years ago

Wonderful experience all around. Angel showed up promptly and worked quickly, and he walked me through all of my options. No hard sell, just gave me the facts I needed to make a decision. No surprises, work was done on time and I'm so happy to have my AC back!