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Polaris 7240 Sport Compact Robotic Cleaner
About this business
Less than a year old and broken so now having to deal with the process of requesting a replacement.
Business response:
We are very sorry you're having an issue within the first year of your purchase, John. Please take your cleaner to a nearby warranty center so they can help you with a swift solution. You can find a local center using our dealer locator - https://locator.fluidrausa.com/en If you have questions or need further assistance, please call our support team at (800) 822-7933. All the best, Your Polaris Team
The computer on the Polaris, that was purchased on August 1 did not make it to September 1. After a long back-and-forth with the representative, through the dealer that I purchased it from, to try multiple corrective options that did not work. Finally he agreed that the “brain “ needed to be replaced. I am still without a new computer or a new system. The company’s lack of customer support, diligence and sense of timeliness in replacing a default faulty unit is anything less than professional. For a company that projects... read more
Business response:
We are terribly sorry you've had such a frustrating experience, Ted. We want to help! Please respond to this email and include your address so we can look up your account and history. We will work to find a swift solution. Thank you, Your Polaris Team
We purchased the 7240 robot in August 2020 when we had our new pool installed. We live in Wisconsin so to pool was open for 6 weeks after it was completed. Used the robot 6-8 times last year. We opened the pool up this year and put the robot in the water and it moved approximately 18 inches and stopped. We took it back to the place we purchased the pool from and we were told it would need $600.00 in parts to repair or we could buy a new one. (I can buy a new one for $600.00 on E-Bay)Technically we used the robot one sea... read more
Business response:
Hi Eric, We are so sorry you are having issues with your cleaner and can understand how frustrating this must be. We want to help. Please email us at customerfeedback@fluidra.com and provide us with your address and date of purchase. Please also share with us what the problem is with the cleaner (if the pool store shared details with you). We want you to be 100% satisfied. Best, Your Polaris Team
This unit was included in our new pool construction package, I love it while it worked but it stopped working after 13 months. The red light keeps blinking 3 times and I have checked all of the associated trouble shooting issues associated with 3 blinks. I called a place locally that repairs them and the person told me water more than likely got into where the power cord connects to the cleaner. I would not recommend this model to anyone. And I have been diligent about keeping it clean with fresh water and the occasional cle... read more
Business response:
Hi Corey, We're sorry you're experiencing issues with your Polaris 7240 Sport Compact Robotic Cleaner. We'd like to help! We will have a technical support representative reach out to you. Do you have a phone number you can be reached at? Please reply to this email and we'll be in touch. Thank you for your patience. Regards, Your Polaris Team
Frequently asked questions about Polaris 7240 Sport Compact Robotic Cleaner
How is Polaris 7240 Sport Compact Robotic Cleaner rated?
Polaris 7240 Sport Compact Robotic Cleaner has a 4.4 star rating with 67 reviews.
When is Polaris 7240 Sport Compact Robotic Cleaner open?
Polaris 7240 Sport Compact Robotic Cleaner is closed now. It will open at 9:00 a.m.