Polaris MAXX Suction Pool Cleaner

4.6

4.61,681 reviews

Select a rating

Carrie R.

a year ago

Doesn’t work.

Business response:

Hi Carrie, We're so sorry your cleaner isn't working properly. Please get in touch with the retailer you purchased it from for help with a refund or return. You can also take your cleaner to a local warranty center to get help from a pool professional. You can find a nearby center using our dealer locator - https://locator.fluidrausa.com/en If you have further questions, please call our support team at (800) 822-7933. All the best, Your Polaris Team

Armando N.

a year ago

Still waiting for my rebate.

Business response:

Thank you for the 5-star review, Armando! Please allow 6-8 weeks for your rebate to be processed. You can check the status of your rebate on our website: https://www.fluidrausa.com/en/support/rebate-support. You can also contact our rebates team directly at rebates@fluidra.com or call (800) 822-7933. All the best, Your Polaris Team

Sheryl K.

a year ago

It performs exactly like I need it to. It is a great replacement for our last "pool boy"

Business response:

Thanks for the positive feedback, Sheryl! We're pleased to hear that your MAXX is performing well and that you've replaced your "pool boy". Happy swimming! Your Polaris Team

Sheryl K.

a year ago

This is our second cleaner, had always used Hayward previously. Our new pool boy works fantastic

Business response:

Thank you for your positive review and for choosing Polaris, Sheryl! We hope you enjoy your clean pool. Cheers, Your Polaris Team

Dan A.

2 years ago

Doesn't even move

Business response:

We're sorry to hear that your cleaner isn't functioning properly, Dan. We recommend consulting a pool pro or taking your cleaner to a local warranty center for a diagnostic review. You can find a local pro or center using our dealer locator - https://locator.fluidrausa.com/en Thank you, Your Polaris Team

Karen G.

2 years ago

The MAXX does a great job in my pool.

Business response:

Thank you for sharing your positive experience with us, Karen! We are thrilled that your MAXX is performing so well. Happy swimming! Your Polaris Team

Yvonne M R.

2 years ago

Very good unit and working well in my pool. I have not received the rebate yet?????

Business response:

Thank you for the 5-star review, Yvonne! Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team

Raymundo L.

2 years ago

Garbage product and technical support. I never get my rebate, also the product stop working/broke in a couple of months of use. I called and waiting for more than an hour and they never answered/addressed my call. Terrible option of product. I do not recommend this product, do not waste your time and money with this company/brand.

Corey S.

2 years ago

This is supposed to climb better than the phoenix per Leslies pool tech, it would not go up my micro pebble, and it would sit and scrap the front edge of machine at about 10' up, it also jammed 2 x in first 3 days of use. This machine to do the same job as the phoenix had to use more RPM on my variable pump as well which will ultimately use more power than the prior cleaner used dont recommend (my pool is 25 x 35 micropebble 4 ft on one end 7 ft on deep end for reference)

Business response:

Thanks for choosing the Polaris MAXX Suction Pool Cleaner, Corey! Your trust and satisfaction are our top priorities. We are sorry to hear your cleaner isn’t performing consistently and want to help. We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with most issues. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you need ... read more