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Polaris MAXX Suction Pool Cleaner
Worthless, doesn't work at all as advertised.
Business response:
Hi Reinaldo, We are so sorry your MAXX isn't performing as expected and want to help. Please respond to this email and provide us with your address, date of purchase, and phone number so we can look up your account. We will have a member of our technical support team reach out to find a swift solution. Thank you, Your Polaris Team
Very Bad . No clean like my M8 Elite previously. All time is stock in the below the water . Pressure is good. My pool man will check after I will return to Polaris if I am satisfied.Gerard
Business response:
We are sorry to hear your MAXX isn't performing as expected, Gerard. If you’re still having issues after your pool pro inspects it, please let us know. You can reach our technical support team at (800) 822-7933. We want you to have a working cleaner that you’re satisfied with. Sincerely, Your Polaris Team
Hoses Come apart, hose pulls out of skimmer, pressure set at lowest to still operate cleaner head. Leaf filter gets air in it and cavitation and damaged pump. Only thing good is the cleaner head, rest is junk and burned my pump out !
Business response:
Hi Gysbert, We are sorry you’ve had several issues with your MAXX and want to help. We would be happy to send you replacement hoses under your warranty. Please respond to this email with your address and date of purchase so we can place the order for new hoses. We also recommend calling our technical support team at (800) 822-7933 so we can help troubleshoot the issues you’re having. We want you to have a working cleaner that you’re satisfied with. Thank you, Your Polaris Team
This cleaner is amazing. My pool has never looked better.
Business response:
Thank you for your glowing review, Jason! We are thrilled to hear you’re so satisfied with the MAXX. Enjoy your clean pool! Your Polaris Team
It took forever to get this to work. And it stops running with a little debris have to clean it out constantly.
Business response:
Thank you for sharing your experience with us, Maria! We are sorry you're having some issues with your MAXX and we want to help. Please call our technical support team at (800) 822-7933 so we can troubleshoot and offer you suggestions to get your cleaner working optimally. All the best, Your Polaris Team
Stops working after 10 minutes
Business response:
Hi Richard, We are sorry to hear you’re having issues with your cleaner and we want to help. Please call our technical support team at (800) 822-7933 so we can provide you with assistance. Thank you, Your Polaris Team
Never got my LEAF BASKET! Will no longer shop at Leslie's Pools - what a scam...
Business response:
Hi Patrick, We are so sorry you never received your bonus leaf canister and we understand your frustration. We forwarded your information to our rebates department to investigate what happened and have placed an urgent order for your leaf canister. You should receive it in 7-10 business days (if not sooner). We apologize for the delay and inconvenience. If you have any questions or need any more help, please don't hesitate to let us know. All the best, Your Polaris Team
still never received my rebate or my debris filter. It's been 4 months now. I would have chosen another product had I know the "special" was not truthful.
Business response:
Hi Chris, We are so sorry you haven’t received your rebate or canister. We sent you an email on 7/7/22 letting you know there was some missing information with your rebate submission. Please email us directly at rebates@fluidra.com or call us at (800) 822-7933 so we can help you. Thank you, Your Polaris Team
Still waiting for my rebate. Will not use cleaner until I receive rebate
Business response:
Hi Bob, We are sorry you’ve had a 1-star experience and hope you find your MAXX cleaner performs well. Please allow 6-8 weeks for your rebate to be processed. For a status update, you can fill out the Rebate Status form located at www.fluidrausa.com/en/support/rebate-support or you can contact a rebate representative directly at rebates@fluidra.com or call (800) 822-7933. Thank you, Your Polaris Team
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,805 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.