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Polaris MAXX Suction Pool Cleaner
I like the product,it cleans well and moves about the deep end well and doesnt lose suction when at surface of water but I feel it does to many rotations before continuing on in another direction
Business response:
Hi Chad, We are happy to hear the MAXX is performing well for you and appreciate your review! If you feel like it’s doing too many rotations, you can try turning the pump down and adjusting the valve at the equipment pad. You can refer to the product manual here - https://www.polarispool.com/-/media/zodiac/global/downloads/h/h0671300.pdf If you need further assistance, please call our technical support team at (800) 822-7933. Thank you, Your Polaris Team
Absolute garbage. Stopped working as soon as the 1 year warranty expired. $200+ for repairs.
Business response:
We're very sorry for your trouble Ryan. We hope you have discussed your frustration with the staff at Leslie's where you purchased your MAXX. If you'd like to reach out to our product support team you may call (800) 822-7933 – 8 am-5 pm your local time. If hold times are longer than usual, we also offer a callback option. Please be sure to follow all prompts to successfully schedule your callback. You can also email productsupport@fluidra.com. To help us assist you faster, please be sure to include the information listed bel... read more
Company sucks and so does the vacuum.
Business response:
We're very sorry to learn of your negative experience. We hope you will discuss possible solutions with the staff at Leslie's where you purchased your cleaner. From your Polaris Team
Took it back to store we purchased it from. It was not moving. They have to order a part. Still in the shop.
Business response:
We hope your dealer gets your MAXX repaired and back to you soon! We appreciate you sharing your experience and apologize for the inconvenience. From you Polaris Team
This is my second zodiac mx8… I literally wore the first one out. I’ve tried the battery version sweepers where you get a couple of hours. Not overly impressed. If you have the ability to use one of the Zodiacs, I strongly recommend… I do not think you’ll be disappointed! I’m not!
Business response:
We're very happy you've found the right cleaner for you and your pool. Your loyalty to Zodiac and your recommendation mean a lot to us. Thank you, From your Zodiac Team
Only issue is it doesn’t climb the walls as advertised only goes up snotty 18 inches
Business response:
Thank you for your post Scott. We suggest that you also share your concerns with the local pool retailer where you purchased your MAXX cleaner. If you need to reach out to use directly, you may email ProductSupport@fluidra.com or call (800) 822-7933 during operating hours.
This pool vacuum is fantastic. I've spent the last 5 years fighting with my previous vacuum, trying to figure out why it wouldn't move effectively. Complete rebuild, adjusting pressure, cleaning/replacing pool filters, complete frustration. I bought the MAXX, tossed it in the pool, and wow - it went to work. And it looks cool!!!
Business response:
We're thrilled to hear the MAXX went straight to work for you, Phillip and you enjoyed that "wow" moment! Thanks, from your Polaris Team
It does what it’s supposed to. A little finicky trying to get it adjusted pressure wise but once I got that right it works well.
Business response:
We are glad to hear it works well once adjusted. Thank you for sharing your experience, Jordan and we hope you will discuss your finicky issues with the folks at Leslie's so they can share tips for troubleshooting. From your Polaris Team
Had it for one week and stop working took it back to Leslie’s pool were I bought it . Has been there for 5 days sitting with no one taking a look at it. This machine was a disappointment I am requesting a refund.
Business response:
Hi Melissa, Our apologies that your Leslie's store is busy. If you get your MAXX back, we have a tip that may help: We recommend removing the inlet adapter at the bottom of the cleaner to help larger debris pass through. Typically, this helps with any issue. Here’s a quick video that explains this conversion: https://www.youtube.com/watch?v=BtEI5Qex868&list=PL3Fq80t74vvnplqTq7JyeS_Z6OWblJRX9&index=16 We hope this helps, but if you need further assistance, please call our technical support team at (800) 822-7933. All th... read more
Frequently asked questions about Polaris MAXX Suction Pool Cleaner
How is Polaris MAXX Suction Pool Cleaner rated?
Polaris MAXX Suction Pool Cleaner has a 4.6 star rating with 1,681 reviews.
When is Polaris MAXX Suction Pool Cleaner open?
Polaris MAXX Suction Pool Cleaner is closed now. It will open tomorrow at 9:00 a.m.