Presque Isle Downs & Casino

3.8

Casinos
Erie, PA

About this business

Arts & Entertainment Casinos

Location details

8199 Perry Highway, Erie, PA, 16509, United States

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3.87,838 reviews

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Jennifer Messenger

5 years ago

So I have spent soooo much money at this casino. I am local and have never won big ever. I still love going and have had a great time on family nights watching the horses and betting. Well today we went to a local hotdog stop across the street. Due to me being immune compromised I do not go anywhere to eat indoors. So we got our food to go and went across the street to park and eat safely. They were closed due to Covid-19 and have a huge parking lot. So we pulled over safely to eat and within seconds some guy (manager or ow... read more

Chandra Dhungana

5 years ago

I play table games but the cards are just horrible rn I think they trying to recover the money when they were closed during pandemic

Business response:

We're sorry to hear that Chandra! We would like to know what you didn't enjoy about the experience so we can work with our table games to improve, if you'd be willing to send us a message and let us know!

Connie Szapka

5 years ago

I was here yesterday and the machines barely paid out anything! Came back again tonight. same thing! Plus all the bars are closed and customer service said to ask the cocktail waitresses or go and get soda in the machines in the Cafe! After taking all my money for 2 days I don't know why I should have to pay a waitress for a bottle of water or pay for one at a machine!

Smith Collins

6 years ago

It would so nice if your employees conducted themselves like professionals and didn’t come on others personal pages with their racist bs.

Business response:

Thanks for recahing out to us! Can you send us a message with additional information? We'd love to look into this further.

David Sheridan

6 years ago

This place sucks! Went there to have a nice family dinner at Brew Brothers and watch the horse races. We were denied entry to the restaurant because my 4 year old nephew was with us, even though we had gone there numerous times before! My nephew was devastated because he loves watching the horses. We took him over by the fence in the parking lot so he could see the horses, and there was nobody within 100 yards of us. Then the same “A” hole that told us we couldn’t go up to the restaurant comes out of the casino and tells us ... read more

Business response:

Hi David! We are sorry to hear about your experience. Yes, you are correct about being able to bring kids to our restaurants. That was pre-COVID. Upon reopening, we mandated that you had to be 21 and older. We did have this information posted online under the COVID-19 FAQs but there is A LOT of information packed into there. We are hopeful that once the 250 person limit restriction is lifted, we'll be able to open racing to ALL of our fans.

Mike Maire

Recommended

6 years ago

Not happy with the table minimums being jacked up!

Irene Skala

Recommended

6 years ago

Some of the machines were not working as usual. Touch screens made me nervous. Hand sanitizer was available. Partitions were in some areas. I like the old cheaper machines where it takes me longer to loose my money. I don’t want to bet $100 every play. The payout should be better and more often so I stay entertained

Jeannine Kee

Recommended

6 years ago

I don't agree to pay a $1for Pepsi now.....shud b free.....1 girl. server for the casino..is Not enough for the whole. floor.........and she WAS not wearing a mask.............other then that. it was ok...

Business response:

Unfortunately, to ensure social distancing, we did have to make some changes that we did not want to, and charging for the drinks was one of them. We will talk with our Food & Beverage Dept regarding the servers that are stationed on the floor, as well as ensuring they are wearing their masks properly while they work. We thank you for your recommendation, and are glad you enjoyed your experience overall while we all work together through these bizarre times!