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Prime Storage
- Baltimore, MD
About this business
At Prime Storage, we know that behind every door is a story, and we want to be a part of yours. We're here to provide solutions to meet your individual needs. Whether you're moving or renovating, own a business and need space for inventory or seasonal equipment, packing up your college dorm for summer, or looking to store your classic or seasonal car, RV, or boat, Prime Storage has self storage units of different sizes that work for you, your budget AND your schedule.
Location details
3220 Wilkens Avenue, Baltimore, MD, 21229, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
When I first rented the unit, I did so based on the understanding that the price was stable and reasonable. The repeated, steep increases without sufficient justification feel more like a tactic to take advantage of customers rather than a reflection of true cost changes. At this point, it feels like a scam, and I am incredibly frustrated. Within the span of a single year, my rate has been raised three times.
I went to the website and was led to believe that I was signing up for a free month of a storage unit that cost $13. Upon making the reservation, I received a call telling me that I owed $29.99 (which was charged to my card) for an administrative fee plus another $17 for insurance. This was Not stated on the web. Refused the unit, was promised a refund under buyers remorse and did not receive it. I received multiple texts, emails, and a $67 bill! Even after weeks of back and forth, I never received my money. I never occupied... read more
I rented a unit from Prime storage located in Marietta, GA Powers Ferry Pl. on or around 10/19/2024. At the time of the rental, I was given the option of 2 storage units which were later told to me were unavailable. I was then contacted by the GM (Patrick) to move me to another unit and promised me a cost of $114 (a special rate that they were offering during that time). After one month of being in that unit, I began to notice a leak in their roof which hovered over my unit. Each time it rained, my items were being damaged. ... read more
The Staff in Griffin Ga are very young, rude and immature! They called animal control and police and called and told me there was a dog in my unit! it was a toy! The Staff is bad for Business always arguing with Customers. Many Customers have voulantarily left and got different storage companies not because of price but due to the rudeness and Drama Queens. Namely Chelsea and Brittany! Prime storage needs to seek professional Employees and leave these kids at *********!!
West Valley, UT lovation.If you want customer service at the site, they’re only there from 11-4 Monday through Saturday. During those times, they may not be in their office, and do not have portable phones to be available. Then you get the call center which is in New York. No after hours help can be had at your site. Non-climate controlled storage has condensation that drips water all over your belongings, and they are aware of that. Even if covered in plastic, the floor will be wet. 12 page agreement to sign, and only a law... read more
This is the worst place I have ever been to give my business. I have been here since before the new management. The elevators is and was always broken. They were shut down for Christmas eve Christmas and the manager came 3 hours late on the 26th.. I guess he had a long night. You complain about things and they take it lightly. They are not professional. They think being hospitable will excuse the issues and one thing doesn't have to do with the other. Finding reason in the wrong... I won't be giving prime my business and wat... read more
Please BEWARE of the location in North Miami, Our unit plus multiple others were robbed on Dec 7th and Dec 14, 2024 and we were not informed by Managment. Units that were broken into are still open today Dec 21, locks broken, the roof of our unit remains unrepaired. This is the worst Storage facility I have EVER done business with. Do not place anything in the unit that you care about. I will be filing suit for their inabililty to run a business built on protecting your personal posessions. Prime storage does not care about ... read more
The only reason I give a 2 stars is because the young man at the front desk is being honest and his manager is not. I won a storage locker with prime In Summerville SC and I held up what I was supposed to do in the time frame. We'll I got a call from the manager Jade and was told the the locker was sold to early if their was any way I could bring because what I had and they would but it back from . We'll I thought about it and I did bring back what I had and was told I would recive a check in the mail In 1 to 3 business days... read more
They use bait and switch Horrible business practice i specifically ask about rate increase and was told that they will remain the same and on my second month they doubled when call to inquire about the charges I was told this was normal
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.2 star rating with 357 reviews.
When is Prime Storage open?
Prime Storage is open now. It will close at 4:00 p.m.