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Prime Storage
- Bronx, NY
About this business
Location details
950 University Avenue, Bronx, NY, 10452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Lots if money okay with increase recently No snowplows no shoveling Had to get unstuck with car had to shovel with bad back
Office and whole place was very clean. Danielle in Office was really friendly. Will definitely recommend to friends and family.
the new team is what prime was missing ! Great work ladies
Clean units, great staff! Never had a problem and I have several units! They’ve accomodated every request I’ve made!
Business response:
We greatly appreciate your review, ********, and are so pleased to hear that you had a good experience. It's our goal to make sure you are satisfied with our customer service. Thanks again!
I have been renting 2 storage units at ******************************* for more than 4 years now with ***************** Policy with State Farm. In spite of this, they want to charge for their own Protection Plan of $17 per month per unit. I have been communicating with them and my local State Farm agent has been sending them Proof of Insurance to no avail. Is there a department with the State to file a complaint for this matter? Or should I file a claim against them in court?
I would rate ig lower if possible. I have had a unit at the ********************************* 2 maybe 3 months and they have, without notice, raised the rent almost $20 a month!!!What a c*** *********** NOT RENT FROM PRIME STORAGE. THEY WILL S**** YOU EVERY CHANCE THEY CSN WITHOUT NOTICE!!!
Signed up on Saturday night, called by lunch Sunday saying I didnt need it. Corporate call center was nice and said no worry, this is eligible for cancellation and refund. Its been 6 days and no response, no cancellation, no refund (I was told 3 days). They do not answer their phone, they dont check emails or voicemails. I want my cancellation and full refund..
I have been with prime storage since I moved into my apartment with my partner in November 2024. The starting price was less than 20 dollars and within 6 months to a year my payment went from $18-$56. This payment rising was also not advertised at all and I wasn’t told this until signing the papers. Then months later I got the upcharge. I was told in an email that it would go up because they “periodically review their pricing to reflect current market conditions and operational costs.” Time passed, I fractured my foot in Dec... read more
Be aware that Prime Storage is a business that will sell you on a competitive rate to get you in then they send you notices after about two or three months that they are having to raise rates (10-20%) to keep up with trends in the area. This will happen several times per year. Do the math. They give you the option to opt-out of your agreement but they know the burden of moving your stuff to another unit is worse than paying the increase. I've had 4-5 units at one Prime location and pay about 40% more per month than when I st... read more
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.1 star rating with 516 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open tomorrow at 9:00 a.m.