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Prime Storage
- Bronx, NY
About this business
Location details
950 University Avenue, Bronx, NY, 10452, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 7:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Prime has deceptive business practices and I would not recommend doing business with them--not to mention a rodent issue. The local one in ******* across fron Dairy Queen is where I stored my belongings. They do not tell you that your rate will continue to increase and according to the manager, they are told not to let customers know when initiating business. Also, they started charging me for their insurance while having a copy of my policy statement on file. They falsely claim that they sent me a notice requesting an updat... read more
Beware! Once everything was moved in a month later, they raised my rent 52% I received an email one month before it was due.The door to the large loading dock is often broken, obviously minimizing convenience.There are rarely carts available to help move items. I had to bring my own. Manager, ***** was unprofessional and didnt even look up from his computer when I arrived- he was dismissive at best, and honestly contentious. In an effort to ease the tension - I apologized for my questions and told him I was not trying to be ... read more
Warning: Do not rent from this location. My belongings were stolen while in their care and the staff have been unhelpful. We filed a police report and have involved a lawyer, yet the district manager has not returned our calls. If you value your property and responsive management, look elsewhere.
I referred a customer to ********************** in ******, ** and was told I would get an Amazon gift card. I was then told that I had to wait 3 full months in which I did. That it would be March 2026. Here it is April and nothing!!Yes I have checked every email folder there is. Yes, I have contacted every person I can. This is ridiculous!! I have been lied to, strung along and gas lit. This is a very large company. I've been with them for 11 years. And all they do is raise prices and complain about customers. They have the ... read more
Deceptive pricing! They've raised their prices every 3-4 months! And they know customers might not be in a position to haul their belongings to fairer storage facility.
Was at this facility for over 10 years, over the last few years started having issues with numerous rent increases (80 to 190). My payments were through bill pay at my bank and went out almost a month early since they add late fees on the day after due date. On at least three occasions my bank verified the payments were sent but never deposited. No other payments went missing from any of the other payees I had. We were accessed late fees and told we needed to check with our bank and find out why the payments were not sent. W... read more
Decided not to rent Still trying to get down payment refunded Told 4-5 days Been over 2 weeks Phone system to reach them disconnects Never a call back
Prime Storage Review Welcome to the Rabbit Holef youre thinking about joining Prime Storage, buckle up because youre about to go on a wild rabbit hole adventure ?????First of all, the place is empty and not in a peaceful way. In a where-is-everybody way. Barely any staff around, and if you actually need help? Good luck. Youll be searching like its a scavenger ****.Lets talk about misleading unit sizes what they show you and what you get are two very different realities. And their so-called protection policy? Absolutely wild ... read more
Just continue to raise your rate. I started at about 70 plus dollars a month. Now I'm up to $125 and when you mention it to customer service they don't really care. They literally act like you are being a problem. Their customer service is terrible and you can never play online. I don't have much choice. I can't leave cuz it's close to my house. They should stop raising your price know how they get away with it
Frequently asked questions about Prime Storage
How is Prime Storage rated?
Prime Storage has a 4.1 star rating with 516 reviews.
When is Prime Storage open?
Prime Storage is closed now. It will open tomorrow at 9:00 a.m.